If respondents ever need to rate the quality of service or demonstrate how much they like a product, you can use a Rating question to collect that crucial information that enables you to pinpoint where you need improvement and when you’re already doing an amazing job.

How do I add a rating question to my form?

Using slash commands

1. In the editor and outside of any questions or groups, type /rating and select the rating question.

   

Without using slash commands

1. In the editor, select “Add questions” to the left of a blank line outside any questions or groups.
2. Change the type of the question to “rating” (the default is “text”).

What options are available to customize the rating?

Icons

• Heart
• Star
• Thumbs Up
• Users
• Custom

With the custom option, you can upload your own images that help brand the experience: one for when not selected and one for when selected.

For example, if you used our built-in star icon and a respondent chose 4/5 stars, 4 of the stars would be filled in (”selected”) and 1 star would not be filled in (”not selected”).

Numerical rating

You can choose any number between 1 and 10, inclusive.