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Citizen Feedback & Complaints Form Templates

Effective citizen engagement starts with accessible, easy-to-use feedback channels. Our citizen feedback and complaints form templates help government agencies, councils, and public organizations collect, organize, and respond to community input efficiently.

Whether you're managing service complaints, gathering public opinions on local initiatives, or collecting suggestions for community improvements, these templates provide a professional foundation for meaningful civic dialogue. Each template is designed to capture essential details while remaining user-friendly for citizens of all technical abilities.

What You Can Build

• General feedback forms for public comments and suggestions
• Complaint submission forms with case tracking and priority levels
• Service request forms for reporting issues like potholes, streetlight outages, or graffiti
• Public consultation surveys to gauge community sentiment on policies and projects
• Compliment and commendation forms to recognize outstanding public service

Why Paperform Works for Public Sector Communication

Paperform's templates are fully customizable to match your organization's branding and accessibility requirements. Set up automated workflows using Stepper to route complaints to the appropriate departments, send acknowledgment emails instantly, and track resolution progress. Conditional logic ensures citizens only see relevant questions, while file uploads allow them to submit supporting photos or documents.

Create transparent, responsive feedback systems that strengthen community trust and improve public services with Paperform's intuitive form builder.