Video Conferencing Platform Host Experience Research

Optimize Your Video Conferencing Platform with Real User Insights

Understanding how meeting hosts interact with your video conferencing platform is critical to building features that actually solve real problems. This Video Conferencing Platform Host Experience Research template helps product teams, UX researchers, and platform developers gather detailed feedback about the day-to-day challenges hosts face—from managing participants and troubleshooting screen sharing to accessing and distributing recordings.

Built for SaaS teams, UX researchers, product managers, and communication platform developers, this template goes beyond surface-level satisfaction scores. It captures the workflows, pain points, and feature requests that drive meaningful product improvements.

Why This Template Works for Video Platform Research

Video conferencing platforms live or die by the host experience. Hosts are your power users—they're the ones who schedule meetings, troubleshoot tech issues, manage participants, and ultimately recommend (or reject) your platform for their team. This template helps you understand:

• Participant management efficiency: How easy is it to admit attendees, manage breakout rooms, mute/unmute, and handle disruptive participants?
• Screen sharing reliability: Do hosts encounter lag, quality issues, or confusion when sharing their screen or switching presenters?
• Recording workflows: Can hosts easily start recordings, access them afterward, and share them with the right people?

With Paperform's conditional logic, you can tailor follow-up questions based on specific pain points—so if a host reports issues with screen sharing, they'll automatically see deeper questions about what went wrong. This keeps your research focused and your response rates high.

Automate Your Research Workflow with Stepper

Once responses come in, you can use Stepper to automatically route feedback to the right team members, log insights in your product roadmap tool (like Notion, Airtable, or Jira), and even trigger follow-up interview invitations for hosts who flag critical issues. No more manual spreadsheet wrangling—your research workflows run on autopilot.

Designed for UX Researchers and Product Teams

Whether you're validating a new feature, running quarterly user research, or investigating a spike in support tickets, this template gives you a structured, repeatable way to gather qualitative and quantitative feedback from the people who know your platform best. Use it across different cohorts, iterate based on what you learn, and build a video conferencing experience that hosts actually love.