Senior Care Facility Family Portal Research

Senior Care Facility Family Portal Research Form Template

Understanding family needs is critical when designing digital tools for senior care facilities. This senior care facility family portal research form helps care providers and UX teams gather valuable insights from family members about their communication preferences, information needs, and pain points.

Why This Template Matters for Senior Care

Family portals have become essential touchpoints between senior care facilities and loved ones. Getting the design right means understanding how often families want updates, what medication information they need access to, and how billing statements can be clearer. This research form helps you build a portal that reduces anxiety, improves transparency, and strengthens trust.

Perfect for Healthcare Providers and UX Teams

This template is ideal for:

• Senior care facilities planning to launch or improve their family portal
• Healthcare administrators looking to enhance family communication
• UX researchers conducting discovery for healthcare applications
• Digital health agencies working with aged care clients
• Product teams developing eldercare management platforms

Streamline Your Research with Paperform

Paperform makes user research feel conversational and respectful—critical when gathering feedback from families navigating senior care. The form adapts to different responses using conditional logic, ensuring you collect detailed insights without overwhelming participants.

After gathering responses, use Stepper (stepper.io) to automatically organize feedback by theme, notify your UX team of high-priority concerns, and create follow-up tasks in your project management tools. You can even trigger personalized thank-you emails based on participant interest in follow-up interviews.

The AI Insights feature helps you quickly identify patterns across responses, turning dozens of individual feedback submissions into clear themes around update frequency, medication concerns, and billing clarity—saving hours of manual analysis and helping you prioritize what families need most.