Recruitment ATS Support Request Form

Managing a recruitment Applicant Tracking System (ATS) requires seamless technical functionality to keep hiring workflows running smoothly. When issues arise—whether it's job postings failing to sync, candidate data not tracking properly, interview scheduling glitches, or resume parsing errors—your support team needs clear, detailed information to resolve problems quickly.

This Recruitment ATS Support Request Form template helps HR teams, recruiters, and hiring managers submit structured, actionable support tickets that accelerate resolution times. By capturing the specific issue category, affected features, urgency level, and detailed context upfront, your technical support team can prioritize and diagnose problems without lengthy back-and-forth emails.

The form intelligently adapts based on the type of issue reported—showing relevant follow-up questions for job posting sync problems, candidate tracking errors, interview scheduling failures, or resume parsing issues. This conditional logic ensures you collect exactly the information needed for each scenario, making troubleshooting faster and more efficient.

Built with Paperform, this template can be customized to match your brand, embedded directly into your ATS platform or internal help center, and integrated with your existing support ticketing system. Connect submissions to Slack for instant notifications, push tickets to project management tools like Asana or Monday, or sync with your CRM using Stepper to automatically route urgent requests to senior support staff.

Perfect for SaaS recruitment platforms, enterprise HR technology providers, staffing agency software, and any organization running an internal ATS that needs efficient technical support workflows. The form helps reduce resolution time, improve support team productivity, and keep your recruitment operations running without disruption.