Community Solar Subscription Member Research Survey

Optimize Your Community Solar Platform with User-Centered Research

Understanding your members' needs, concerns, and motivations is critical to building a successful community solar subscription platform. This Community Solar Subscription Member Research Survey is designed specifically for renewable energy providers, solar cooperatives, and sustainability-focused organizations looking to improve their customer experience and increase enrollment rates.

Why This Template is Perfect for Community Solar Programs

Community solar programs democratize access to clean energy, but success depends on clear communication around savings, transparent billing practices, and straightforward enrollment processes. This research template helps you identify friction points in your member journey—from initial awareness through long-term subscription management.

Built for UX researchers, product managers, and customer experience teams in the renewable energy sector, this form explores three critical areas:

• Savings calculator trust: Understanding whether potential members believe your projected savings estimates and what factors influence their confidence
• Enrollment requirement clarity: Identifying confusion around eligibility, commitment periods, cancellation policies, and subscription mechanics
• Billing credit transparency: Gauging member comprehension of how credits appear on utility bills and how savings are realized month-to-month

Seamless Research Workflows with Paperform and Stepper

This template integrates beautifully into your broader research operations. Use Paperform's conditional logic to tailor follow-up questions based on enrollment status or satisfaction levels, ensuring you gather relevant insights from both prospective and current members.

Once responses come in, connect this form to Stepper to automatically route feedback to your product team, trigger follow-up interview invitations for detailed responses, or update your CRM with segmented user insights. You can even set up automated Slack notifications when critical pain points are mentioned, keeping your team responsive to member concerns.

With AI Insights, you can quickly summarize open-ended feedback themes across hundreds of responses—perfect for quarterly UX reviews or board presentations on member satisfaction trends.

Designed for Energy Innovators and Sustainability Leaders

Whether you're a startup launching your first community solar array or an established utility expanding renewable offerings, understanding your members' perspectives on transparency and value is essential. This template gives you the structured feedback needed to refine messaging, improve platform usability, and build the trust required for long-term subscription growth.

Start gathering actionable insights today with Paperform's user research tools—no coding required, fully customizable to match your brand, and ready to help you accelerate the clean energy transition.