Sharing Economy Platform User Experience Survey

Transform Your Sharing Economy Platform with User Insights

Understanding your users' experience is critical for any sharing economy platform—whether you're running a marketplace for accommodations, car rentals, equipment sharing, or service exchanges. This Sharing Economy Platform User Experience Survey template from Paperform helps you capture comprehensive feedback on every touchpoint of the user journey, from booking to post-transaction support.

Built for Sharing Economy Platforms

This template is designed specifically for platforms that connect providers with users. It covers the essential experience metrics that matter most: booking process ease, host/provider quality, pricing transparency, dispute resolution, safety confidence, and app usability. Whether you're a startup validating product-market fit or an established platform optimizing conversion rates, this survey gives you the structured feedback you need to prioritize improvements.

Why Paperform for User Experience Surveys?

Paperform makes it simple to create branded, engaging surveys that people actually want to complete. The doc-style editor lets you customize every question, add your brand colors and fonts, and embed the survey directly into your platform or share it via email campaigns. With conditional logic built in, you can tailor follow-up questions based on user responses—for example, asking different questions to hosts versus guests, or diving deeper when someone reports a problem.

Once responses start coming in, AI Insights automatically analyzes your feedback and surfaces key themes, sentiment trends, and actionable recommendations. No more manually reading through hundreds of responses or building complex spreadsheets—let AI do the heavy lifting while you focus on making data-driven product decisions.

Automate Your Feedback Workflow with Stepper

Connect this survey to Stepper to automatically route feedback where it needs to go. Send negative safety ratings to your trust and safety team, flag dispute resolution issues to customer support, pipe all responses into your product management tools like Notion or Jira, or trigger Slack notifications when critical issues are reported. Stepper's AI-native workflows mean your team can act on feedback in real-time, not days later.

Perfect for Fast-Moving Teams

Sharing economy platforms move fast, and your feedback systems should too. This template is ready to launch in minutes—just customize the questions to match your specific platform features, apply your brand theme, and start collecting insights. Whether you're a product manager, customer experience lead, or founder, Paperform gives you the autonomy to gather and act on feedback without waiting on developers or complex survey tools.

Trusted by thousands of tech companies and startups worldwide, Paperform is SOC2 Type II compliant and designed for teams that need professional surveys with powerful automation—no coding required.