Product Feedback & Issue Resolution Tracker

Centralize Product Feedback with Smart Routing and Status Tracking

Managing product feedback shouldn't mean juggling email threads, Slack messages, and scattered spreadsheets. This Product Feedback & Issue Resolution Tracker brings feature requests, bug reports, and user insights into one organized system that automatically routes feedback to the right team members and keeps everyone in the loop.

Built for SaaS and product teams that need to capture, triage, and act on user feedback without losing context, this template replaces messy email chains with a structured intake form that feeds directly into your existing workflow tools.

How Product Teams Use This Template

Feature Requests & Enhancements: Let users and internal stakeholders submit new ideas with context about use case, urgency, and business impact. Conditional logic routes requests to product managers or specific feature teams based on category.

Bug Reports & Technical Issues: Capture detailed bug information including severity, steps to reproduce, environment details, and screenshots—all the information your engineering team actually needs to investigate and resolve issues quickly.

General Product Feedback: Create a channel for qualitative insights, usability observations, and customer sentiment that might not fit neatly into "feature" or "bug" but still deserves attention from your product team.

Built-In Workflow Automation with Stepper

Connect this form to Stepper to transform each submission into a tracked workflow. Route high-priority bugs straight to your engineering team in Linear or Jira, send feature requests to product management for review, and trigger Slack notifications to assignees so nothing falls through the cracks. Stepper lets you add status updates, internal comments, and approval steps without touching code—perfect for scaling feedback processes as your product and team grow.

Why Paperform for Product Feedback

Unlike basic survey tools that dump responses into a static list, Paperform gives you the calculation logic, conditional routing, and integration power that product teams need. Sync submissions to Airtable or Notion for visual roadmap planning, push critical issues into your project management tool, or trigger different follow-up emails based on feedback type and severity. With file uploads for screenshots, multi-line fields for reproduction steps, and dropdown routing for team assignment, you'll capture complete context the first time—no endless back-and-forth required.

Trusted by product teams at scaling SaaS companies, this template helps you close the loop on feedback faster and build better products based on what users actually need.