Employee Benefits Broker Client Satisfaction Survey

Measure Your Benefits Broker Performance with Paperform

For HR managers and business owners working with employee benefits brokers, maintaining a strong partnership is crucial to delivering competitive benefits packages that attract and retain top talent. This Employee Benefits Broker Client Satisfaction Survey template helps you systematically evaluate your broker's performance across key touchpoints—from initial plan selection through annual renewals.

Why this matters for HR teams and benefits administrators

Benefits administration is complex, high-stakes work. Your broker should simplify the process, not add to it. This survey template captures feedback on plan selection guidance, enrollment support quality, communication materials, and annual review thoroughness—the exact areas where broker performance directly impacts your employee experience and administrative workload.

Use this template to establish a feedback loop that holds your broker accountable and identifies opportunities for improvement. Whether you're considering renewing your broker relationship or looking to optimize your partnership, structured feedback gives you the data you need to make informed decisions.

Built for professional services feedback collection

This template demonstrates Paperform's strength in creating professional, branded surveys that encourage honest, detailed responses. The clean design and logical flow make it easy for busy HR professionals to provide meaningful feedback without feeling overwhelmed by a lengthy form.

With conditional logic built in, respondents only see follow-up questions relevant to their experience, keeping the survey concise while gathering rich detail where it matters most. Matrix fields efficiently capture ratings across multiple dimensions, and open-ended questions invite specific examples that go beyond numbers.

Turn responses into action with integrations and automation

Connect this survey to your existing HR tech stack through Paperform's native integrations or use Stepper to build custom workflows. Automatically send summary reports to your leadership team, trigger follow-up conversations with your broker based on satisfaction scores, or compile quarterly performance reviews from multiple survey rounds.

With AI Insights, you can quickly analyze open-ended feedback to identify recurring themes and prioritize improvement areas—turning raw survey data into clear, actionable intelligence that strengthens your broker relationship and improves benefits outcomes for your entire organization.