Biodiversity Consulting Client Satisfaction Survey

Why client feedback matters in biodiversity consulting

Biodiversity consulting sits at the intersection of science, regulation and commercial development—where thoroughness, clarity and creative problem-solving can make or break a project. This Biodiversity Consulting Client Satisfaction Survey template gives environmental consultancies a structured way to gather honest feedback on ecological survey delivery, regulatory compliance guidance, mitigation strategy effectiveness and reporting quality.

Whether you're working with property developers, infrastructure planners, local authorities or corporate sustainability teams, this form helps you understand what's working, where gaps exist and how to continuously improve your advisory services in habitat assessment, species protection and environmental impact mitigation.

Built for environmental consultancies that care about client outcomes

This template is designed for biodiversity consultancies, ecological surveyors, environmental impact assessment (EIA) firms and conservation planning practices that want to:

• Benchmark service quality across ecological survey thoroughness, regulatory knowledge and strategic creativity
• Identify improvement areas in client communication, reporting clarity and project delivery
• Strengthen client relationships by showing you value their input and act on feedback
• Demonstrate continuous improvement for ISO, industry accreditation or tender applications

What this template covers

The form captures feedback across the dimensions that matter most in biodiversity consulting:

• Ecological survey thoroughness: Did the field surveys, desk studies and species assessments meet expectations and regulatory standards?
• Regulatory compliance guidance: How clear, accurate and actionable was the advice on protected species legislation, habitat regulations and planning policy?
• Mitigation strategy creativity: Were the biodiversity net gain proposals, compensation habitats and enhancement recommendations practical, innovative and site-appropriate?
• Reporting clarity: Were the reports, technical appendices and summary documents clear, well-structured and accessible to non-specialists?

You'll also gather overall satisfaction ratings, likelihood to recommend your services and open-ended suggestions for improvement—giving you both quantitative benchmarks and qualitative insights.

Automate follow-up with Stepper

Once the survey is submitted, you can use Stepper to automatically route feedback to the right internal teams. For example, trigger a workflow that:

• Sends high-satisfaction responses to your marketing team for testimonial requests
• Flags low scores or critical comments to senior consultants or project managers for immediate follow-up
• Logs all feedback into your CRM, project management tool or quality management system
• Generates monthly summary reports comparing satisfaction across project types, survey seasons or client sectors

This keeps feedback actionable and ensures no insight gets lost in an inbox.

Who this template is for

This survey is tailored for biodiversity consultancies, ecological consultants, environmental advisory firms, habitat surveyors and conservation planners working with clients across property development, infrastructure, agriculture, energy, local government and corporate ESG programs. It's especially valuable for firms pursuing quality assurance frameworks, CIEEM professional standards or clients in sectors with strict biodiversity regulations like planning, forestry and marine development.

Paperform makes it easy to customise the survey for your specific services—add questions about bat surveys, great crested newt mitigation, biodiversity net gain calculations or marine ecology if relevant—and style the form to match your brand. With conditional logic, you can tailor follow-up questions based on project type or satisfaction level, and with AI Insights, you can quickly summarise hundreds of responses into clear themes and priorities for your next team review.