Employee Spotlight: Teal Marshall, Customer Success Specialist

Welcome to our Employee Spotlight series! With each post, we'll introduce you to one of the talented and diverse individuals on our global team. You'll get a unique look at the people behind the company, learn what working at Paperform is really like, and find out more about our company, values, and mission. So far you've met Josh Cuneo, David Weinberger, Alex Yoo, Andrew Fulton, and Jo Roque.

Say hello to Teal, our go-to person in the Accounts team at Paperform. She started out managing weekend support hustle, and now rocks her role with us, loving the work-life balance we champion. Off duty, Teal's into a bunch of cool stuff – think fermenting spicy hot sauce, whipping up baked treats, and even giving old chairs a new lease of life. She’s all about mixing work smarts with fun, hands-on hobbies.

Can you describe your day-to-day routine?

My role at Paperform has evolved interestingly. I began by managing the weekend shifts on support, which was a unique and nerve-wracking way to start. Initially, I was always on edge about Pagerduty alerts. Now, I'm transitioning to the Accounts Team, and I'm thrilled about it! This shift also reflects Paperform's commitment to work-life balance, as I'm working split shifts to enjoy the midday sun and cater to our American customers in the evenings.

What were you doing before you joined Paperform?

I was working toward registering as an Architect in Melbourne. The overtime unpaid hours are bad and it's hard to work remotely. The industry is also quite resistant to change, so it wasn't for me.

Why did you join Paperform?

I knew it was a fantastic company with really human-centric policies and principles. I really needed that after the crazed world of architecture studios. I was also looking for a workplace that was flexible with how and where I worked, as I knew I'd be living in a few different places.

Which one of Paperform's values do you care about the most?

Bringing people back from work to life.

Teal doing some series balloon dodging during Paperform Retreat 2022. (Pictured: Alex Noles, Kayleigh Berry, Teal Marshall, and Connor Acott in the back!)

What's your favorite thing about working at Paperform?

What I love most about working at Paperform is the satisfaction of helping people. Solving someone's problem and seeing their gratitude is incredibly fulfilling!

What's the best part about working with your team?

The good vibes. We are so chill, even while discussing complex issues. Everybody has a laugh, and we genuinely feel part of a close-knit team despite the thousands of miles between us. We hold conversations across time zones, we have each other's backs, and are really supportive of the continual (huge) learning process.

How would you describe the culture at Paperform? Is it different from other jobs you've had?

Paperform's culture is marked by a deep care for people, and a desire for the team to feel connected, supported, and valued. I love how dynamic the company is—it's responsive, and things change fast when they need to.

What's your favorite Paperform feature?

There are so many! But it has to be Calculations. They're mega-powerful, and I love getting my geek on.

What's your favorite Paperform integration?

All the quick integrations (Notion/Google Sheets/Airtable). The fact that they flow both ways still blows me away.

What do you like to do when you're not working?

I love going for long walks, and I've gotten into fermenting—beer, pickles, and even hot sauce. Baking is another passion of mine, and I'm all about sewing and knitting too. My big project at the moment is re-upholstering some chairs, which is keeping me busy.

• 🍔 Favourite food: Too hard, I'm a total foodie. I love any pairing of total freshness with tangy ferment.
• 📺 Favourite TV series: True Detective.
• 🤸‍♂️ Favourite weekend activities: Trips to the coast.
• 🍿 Favourite movie: Another one that's too hard. The Prestige, Thelma and Louise, anything with Colin Farrell.
• 🏝️ 3 items you'd take to a deserted island: Tequila, a fermenting/preserve kit, and my Kindle.