Workplace Collaboration Tool Support Request

When your team relies on collaboration platforms like Slack, Microsoft Teams, or similar tools to stay connected and productive, technical issues can bring work to a standstill. This Workplace Collaboration Tool Support Request form helps IT teams efficiently manage support tickets related to channel access, file sharing, integrations, and bot configurations.

Built for IT support teams, help desk managers, and collaboration tool specialists, this template streamlines the troubleshooting process by collecting detailed information upfront—reducing back-and-forth emails and accelerating resolution times. Whether you're managing a small team or supporting a multi-department organisation, this form ensures every support request is logged, prioritised, and routed to the right specialist.

Paperform makes IT support requests seamless. Embed this form in your internal knowledge base, Slack workspace, or company intranet so team members can submit issues the moment they arise. Use conditional logic to show relevant fields based on issue type, automatically route urgent requests to senior specialists, and integrate with tools like Jira, ServiceNow, or Zendesk via Stepper to create tickets and track resolution status without manual data entry.

With customisable fields for priority levels, affected platforms, error messages, and screenshots, you'll capture everything your IT team needs to diagnose and fix issues quickly. Plus, automated email notifications keep requesters informed while your team works behind the scenes. This form template is perfect for IT professionals, system administrators, and operations managers who want to deliver fast, organised support for the collaboration tools that keep modern workplaces running.