Senior Care Facility Family Satisfaction Survey

Elevate Your Senior Care Facility with Family-Centered Feedback

Building trust with families is at the heart of exceptional senior care. When families feel heard and valued, they become your strongest advocates—and their feedback becomes the compass for continuous improvement.

This Senior Care Facility Family Satisfaction Survey template helps assisted living communities, nursing homes, memory care facilities, and independent living residences gather meaningful insights about the care experience. From staff attentiveness and medical care quality to activity engagement and safety protocols, this survey covers the dimensions that matter most to families entrusting you with their loved ones.

Why Paperform for senior care surveys?

Professional, compassionate design: Create surveys that reflect the warmth and professionalism of your facility. Customize fonts, colors, and imagery to match your brand, and use Paperform's doc-style editor to add context, explanations, or photos that make families feel comfortable sharing honest feedback.

Flexible question types for nuanced feedback: Use rating scales for satisfaction metrics, multiple choice for specific feedback areas, and open text fields for families to share stories and suggestions in their own words. Conditional logic can show follow-up questions only when relevant—like asking for details when a family rates something low.

Automate follow-up and action: Connect your survey to Stepper to automatically route feedback to the right department heads, create tasks for facility managers when concerns are flagged, or trigger personalized thank-you emails. Keep your team proactive and responsive without manual data entry.

AI-powered insights: With Paperform's AI Insights, you can quickly summarize hundreds of responses into clear themes, identify trends across satisfaction areas, and create reports for leadership or family councils—turning raw feedback into actionable improvement plans.

Secure and compliant: Trusted by healthcare and senior care organizations, Paperform is SOC 2 Type II compliant with robust data security, so you can confidently collect sensitive family feedback while maintaining privacy and trust.

Whether you're conducting quarterly satisfaction surveys, post-admission check-ins, or annual family feedback campaigns, this template gives you a professional starting point that can be customized to your facility's unique services and values. Start gathering the insights that will help you deliver even better care—and build lasting relationships with the families who matter most.