SaaS Technical Support Ticket Form

When your customers encounter technical issues, speed and clarity matter. This SaaS Technical Support Ticket Form helps your support team gather all the critical details upfront—issue severity, product version, error screenshots, and business impact—so they can prioritize, route, and resolve tickets faster.

Built specifically for SaaS companies, software startups, and B2B tech platforms, this template transforms vague "it's broken" emails into structured, actionable tickets. Customers can describe their issue, upload screenshots or logs, specify their environment, and flag how urgently the problem is affecting their business. Your support team gets everything they need in one place, reducing back-and-forth and accelerating time to resolution.

With conditional logic built in, the form adapts based on severity—critical issues can trigger different routing or ask for additional context, while low-priority requests follow a simpler flow. You can embed this form directly into your help center, link it from in-app support widgets, or send it as part of your customer success workflow.

Paperform makes it easy to customize this template to match your product's look and feel, and integrations with tools like Slack, Zendesk, Intercom, HubSpot, and Linear mean every ticket flows straight into your support stack. Use Stepper to automate ticket routing, send Slack alerts for high-severity issues, update your CRM, or assign tickets to the right team based on product area or customer tier—all without writing code.

Whether you're a fast-growing startup handling your first wave of support requests or an established SaaS company looking to professionalize your intake process, this template gives you a customer-friendly, team-friendly way to manage technical support at scale.