SaaS Multi-Tenant Product Feedback Form

Streamline Product Development with Multi-Tenant Feedback

For SaaS platforms managing multiple workspaces, teams, and permission tiers, understanding what your users need—and why—is critical to building the right features. This Multi-Tenant Product Feedback Form template is designed specifically for B2B SaaS companies that need to capture feature requests, bug reports, and user insights across different tenant environments, user roles, and use cases.

Why This Template Works for SaaS Teams

Traditional feedback forms miss the nuances of multi-tenant architectures. Does the request come from an admin or an end user? Is the feature needed across all workspaces or just one? Is it a permission-level issue or a core product gap? This template captures the context that product, engineering, and customer success teams actually need to prioritize effectively.

With conditional logic, the form adapts based on feedback type—whether it's a feature request, bug report, or general suggestion—ensuring you collect the right details every time. Fields for workspace size, user role, permission level, and urgency help you segment feedback and spot patterns across your customer base.

Automate Feedback Workflows with Stepper

Once feedback is submitted, you can use Stepper to route submissions intelligently: high-priority bugs go straight to your engineering team's project tracker, feature requests get tagged and logged in your product roadmap tool, and customer success gets notified when a high-value account submits feedback. Everything stays connected, categorized, and actionable—no manual triage required.

Built for Product Managers, Founders, and CS Teams

Whether you're a startup refining product-market fit or a scaling SaaS company managing hundreds of tenants, this template gives you a structured, professional way to listen to your users. It's perfect for embedding in your app's help section, linking from in-app feedback widgets, or sharing directly with beta users and power customers.

Paperform makes it easy to customize the form to match your brand, integrate submissions with tools like Slack, Notion, Linear, or your CRM, and analyze trends using AI Insights. You get all the context you need to build what matters—without the noise.