Product Documentation Feedback Form

Improve Your Product Documentation with User Feedback

Great documentation is the backbone of product adoption and customer satisfaction—especially for SaaS and startup teams who need to scale support without scaling headcount. This Product Documentation Feedback Form helps you collect structured, actionable feedback from users about your help articles, guides, API docs, and tutorials.

Why Documentation Feedback Matters for SaaS Teams

For product managers, technical writers, and customer success teams, knowing what users struggle with in your documentation is gold. Are your getting-started guides clear enough? Are examples missing context? Are critical topics not covered at all? This template turns subjective "your docs are confusing" feedback into specific, prioritised improvements.

What This Template Captures

This form collects clarity ratings, identifies missing or hard-to-find topics, assesses example quality, and gathers suggestions for improvement. You can route feedback directly to your content team, flag urgent gaps, and track patterns over time to prioritise documentation roadmap decisions.

Automate Follow-Up with Stepper

Connect this form to Stepper to automatically route low-clarity feedback to your technical writing team, create Jira or Linear tickets for missing topics, or send personalised follow-up emails to users who report critical gaps. Stepper lets you turn every submission into a workflow that keeps your docs evolving alongside your product.

Paperform's AI Insights can also summarise themes across hundreds of responses, helping you spot patterns like "authentication examples are unclear" or "mobile SDK docs are missing" without manually reading every submission.

Built for SaaS product teams, developer advocates, and customer success managers who want to keep documentation accurate, helpful, and user-driven.