Plumbing Service Customer Feedback Survey

Improve Your Plumbing Service with Customer Feedback

Understanding what your customers think about your plumbing service is essential for building a reputation that drives referrals and repeat business. This Plumbing Service Customer Feedback Survey template helps you collect detailed insights on every aspect of your service—from how punctual your plumbers are to how well they explain warranty terms.

Built for plumbers, drain specialists, and plumbing contractors, this template covers the touchpoints that matter most: appointment scheduling, technician professionalism, problem diagnosis clarity, repair quality, site cleanliness, pricing transparency, and follow-up communication. By gathering structured feedback immediately after each job, you can identify training opportunities, celebrate top performers, and address concerns before they become negative reviews.

With Paperform, you can embed this survey in follow-up emails, share it via SMS, or display it as a QR code on invoices—making it easy for customers to respond on any device. Responses sync automatically to your CRM, Google Sheets, or project management tool, and you can use AI Insights to spot recurring themes across hundreds of submissions without reading every response manually.

For plumbing businesses looking to streamline operations further, connect this form to Stepper to automatically route feedback: flag low ratings for manager follow-up, send thank-you emails to satisfied customers, or trigger review requests for your top promoters. Combine this survey with Paperform's scheduling and payment features to manage your entire customer journey on one platform—bookings, service delivery, feedback, and follow-up invoicing all in one place.