Understand how your users experience your product across devices

For SaaS companies building multi-platform experiences, understanding how users interact with your product on mobile versus desktop is essential for prioritizing development resources and delivering feature parity where it matters most.

This Mobile vs Desktop Experience Survey template helps product teams, UX researchers, and customer success managers gather detailed feedback about platform preferences, workflow patterns, and feature gaps between your mobile and desktop applications. Whether you're planning your mobile roadmap or identifying friction points in cross-device workflows, this survey provides the structure you need to make data-driven decisions.

Who should use this template?

This survey template is ideal for:

• Product managers refining their mobile and desktop roadmaps
• UX researchers conducting platform experience studies
• Customer success teams understanding user pain points across devices
• Development teams prioritizing feature parity improvements
• SaaS startups validating their multi-platform strategy

What makes this template effective?

The survey flows logically through device usage patterns, feature comparisons, and specific workflow needs. Conditional logic ensures users only see relevant questions based on their platform experience, while a mix of rating scales, multiple choice questions, and open-ended feedback fields captures both quantitative and qualitative insights.

You can customize the feature list to match your product's capabilities, adjust rating scales to your preference, and add your own branding to create a survey that feels native to your product experience.

Automate your feedback workflow with Stepper

Once responses start coming in, you can use Stepper to automatically route feedback to the right teams, create tickets in your project management tools, notify product managers of high-priority feature requests, or update your product roadmap database—all without manual data entry.

Paperform's AI Insights can also help you analyze patterns across hundreds of responses, identifying the most requested features and common pain points across device types, saving hours of manual analysis time.

Trusted by SaaS teams worldwide

From early-stage startups to established SaaS companies, product teams rely on Paperform to gather actionable user feedback that drives product decisions. With professional design options, seamless integrations with tools like Slack, Notion, and Airtable, and powerful conditional logic, you can create surveys that users actually want to complete—resulting in higher response rates and better insights.