Knowledge Sharing & Documentation Survey

Strengthen Your Organization's Knowledge Infrastructure

Effective knowledge sharing is the backbone of high-performing teams. When information flows freely and documentation is clear and accessible, employees spend less time searching and more time doing meaningful work. This Knowledge Sharing & Documentation Survey helps businesses assess how well their teams capture, organize, and share critical information.

Whether you're a growing startup scaling your operations, an established company managing institutional knowledge, or a remote-first organization ensuring everyone has access to the right resources, this template provides the insights you need to build a stronger knowledge culture.

What This Survey Measures

This comprehensive feedback tool evaluates multiple dimensions of your knowledge management ecosystem:

• Information Accessibility: How easily can employees find the documentation, resources, and answers they need?
• Documentation Quality: Are your guides, SOPs, and internal resources clear, accurate, and up-to-date?
• Training Material Effectiveness: Do onboarding and learning resources equip your team for success?
• Knowledge Sharing Culture: Are team members encouraged and empowered to share expertise and best practices?
• Improvement Opportunities: What specific pain points and suggestions can drive your knowledge base forward?

Why Knowledge Management Matters for SMBs

For small and medium businesses, every minute counts. When employees struggle to find information or rely on tribal knowledge stored in a few key people's heads, productivity suffers and growth stalls. A strong knowledge sharing culture reduces onboarding time, minimizes repeated questions, prevents costly mistakes, and ensures business continuity even as team members come and go.

This survey gives you actionable feedback from the people who use your knowledge systems every day—helping you prioritize documentation projects, improve search and organization, and foster a culture where sharing expertise is valued and rewarded.

Customize and Automate with Paperform

Built on Paperform's flexible platform, this template is ready to use but fully customizable to match your organization's needs. Add your branding, adjust questions to focus on specific tools (like Notion, Confluence, or SharePoint), and use conditional logic to dig deeper based on initial responses.

Once responses come in, use Paperform's AI Insights to automatically summarize themes, identify common pain points, and generate actionable reports without manual analysis. Connect the survey to Slack for instant alerts when feedback arrives, sync responses to Google Sheets or Airtable for deeper analysis, or trigger follow-up workflows in Stepper to route improvement suggestions to the right team members.

For HR teams, operations managers, and knowledge managers looking to build a more efficient, collaborative workplace, this survey template provides the foundation for continuous improvement in how your organization captures and shares what it knows.