Home Healthcare Family Satisfaction Survey

Home Healthcare Family Satisfaction Survey Template

Family feedback is essential for home healthcare providers committed to delivering compassionate, professional care. This Home Healthcare Family Satisfaction Survey gives families a structured way to share their experience across every aspect of service—from caregiver competence and communication to medication management, emergency response, and scheduling flexibility.

Why this template works for home healthcare agencies

Home healthcare is deeply personal. Families trust you with their loved ones' health, safety, and dignity. Regular satisfaction surveys help you maintain that trust by surfacing issues early, recognizing outstanding caregivers, and demonstrating accountability. This template is designed specifically for the home healthcare environment, covering the touchpoints that matter most to families: care quality, reliability, communication, and responsiveness.

Built with Paperform, this survey feels approachable and easy to complete—not a clinical questionnaire. Families can submit feedback anonymously or attach their name, and you can customize success messages to thank them and outline next steps. Use conditional logic to ask follow-up questions when satisfaction scores are low, so you can understand why and respond quickly.

Automate follow-up and reporting with Stepper

Once responses come in, use Stepper to automatically route feedback to the right team members. For example, low satisfaction scores can trigger an alert to your quality assurance manager, while positive feedback can be logged in your CRM or sent to caregivers as recognition. Stepper keeps your feedback loop tight, so families feel heard and your team can act fast.

Track trends with AI Insights

Over time, AI Insights in Paperform can analyze your survey results to identify patterns—like recurring concerns about scheduling or standout praise for specific caregivers. These summaries help you report to stakeholders, refine training programs, and allocate resources where they're needed most.

Security and compliance you can trust

Paperform is SOC 2 Type II compliant and offers strong data security controls, making it a reliable choice for collecting sensitive feedback. While Paperform is not HIPAA compliant, this survey template is designed to avoid collecting Protected Health Information (PHI). It focuses on service experience and satisfaction without requiring specific patient medical details, keeping your data collection safe and appropriate.

Perfect for growing home healthcare teams

Whether you're an independent provider or a multi-location agency, Paperform scales with you. Use this template across all your clients, customize branding to match your organization, and integrate responses into tools like Google Sheets, Airtable, or your CRM. With Agency+ plans, you can manage multiple service lines or locations under one account, each with its own branded surveys and workflows.

Trusted by healthcare providers worldwide, this template helps you turn family feedback into actionable insights that improve care quality, boost caregiver morale, and strengthen your reputation.