Digital Signage Technical Support Request

Streamline Your Digital Signage Support with Paperform

Managing digital signage across multiple locations comes with its share of technical challenges—from display malfunctions and content playback errors to network connectivity issues and scheduling conflicts. When signage goes down, you need a fast, organized way to capture issue details and route them to the right technical team.

This Digital Signage Technical Support Request template gives IT teams and facility managers a structured way to log support tickets with all the essential information: display location, hardware details, error descriptions, urgency levels, and even photo evidence. Whether you're managing screens in retail stores, corporate offices, healthcare facilities, or educational campuses, this form ensures nothing falls through the cracks.

Built on Paperform, this template works seamlessly within your existing IT workflows. Use conditional logic to show relevant troubleshooting questions based on issue type, automatically notify your marketing or communications team when content-related problems arise, and integrate with tools like Slack, Jira, or ServiceNow to create tickets instantly.

Take it further with Stepper—turn each submission into a workflow that assigns tickets based on priority, sends automatic updates to stakeholders, escalates unresolved issues, and keeps your asset management system in sync. With Paperform's payment features, you can even charge external vendors or contractors for support services when needed.

Whether you're troubleshooting a single screen or managing a network of hundreds, this template helps you respond faster, track patterns, and keep your digital signage running smoothly—all while maintaining the professional, on-brand experience your team expects.