Company Learning Management System Usability Survey

A learning management system is only effective when employees actually want to use it. This Company Learning Management System Usability Survey helps you understand exactly how your team experiences your LMS—from platform navigation and course discovery to mobile accessibility and certificate management.

Whether you're running a corporate training program, managing compliance learning, or building a skills development initiative, this survey template collects actionable feedback on every aspect of your LMS that matters. You'll discover what's working, what's frustrating your learners, and where to focus your improvement efforts.

Why this survey matters for SMBs: Small and medium businesses invest significantly in learning platforms, but often lack the resources for extensive UX research. This template gives you structured insights into platform navigation ease, course catalog relevance, mobile learning experiences, progress tracking accuracy, certificate management efficiency, and the quality of your training recommendation algorithm.

Perfect for: HR teams, Learning & Development managers, Training coordinators, People Operations leads, and business owners who want to maximize their LMS ROI and improve employee learning experiences.

Once responses start flowing in, use Paperform's AI Insights to automatically summarize feedback themes and identify your biggest pain points without manually reading hundreds of comments. You can also connect this survey to Stepper (stepper.io) to automatically route urgent issues to your L&D team, create tickets in project management tools, or trigger follow-up surveys based on satisfaction scores.

With conditional logic built in, you can customize follow-up questions based on user roles, satisfaction levels, or specific pain points, ensuring you capture the depth of feedback needed to make meaningful improvements to your learning ecosystem.