Bike Share User Satisfaction Survey

Bike Share User Satisfaction Survey Template

Running a successful bike share service means staying on top of what your riders actually think. This Bike Share User Satisfaction Survey template helps you capture honest feedback on the things that matter most—bike availability at stations, the condition of your fleet, how easy your app is to use, and the overall experience.

Why use Paperform for bike share feedback?

Urban mobility services live and die by convenience and reliability. With Paperform, you can create an on-brand survey that riders actually want to complete, whether you embed it in your app, link from email receipts, or display it on QR codes at docking stations.

Built for transportation and mobility teams:

• Deploy surveys across multiple touchpoints—in-app, email, SMS, or station QR codes
• Conditional logic shows relevant questions based on user experience
• AI Insights automatically summarizes feedback themes from hundreds of responses
• Integrate with your CRM, support desk, or analytics tools via Stepper, Zapier, or webhooks

What's included in this template

This template covers the full user journey: frequency of use, station proximity, bike availability, mechanical condition, safety features, app functionality, pricing satisfaction, and open-ended improvement suggestions. It's structured to give you both quantitative scores and qualitative insights you can act on.

Perfect for:

• Bike share operators and urban mobility startups
• City transportation departments running public bike programs
• Scooter and e-bike rental services
• Shared mobility platforms expanding into new markets

Turn feedback into action with automation

Once responses come in, use Stepper to automatically route urgent issues (like safety concerns) to your operations team, log satisfaction scores in your dashboard, and trigger follow-up emails to users who report problems. Keep your fleet running smoothly and your riders happy with feedback loops that actually close.

Whether you're running a docked system in a city center or a dockless fleet across campuses, this template helps you understand what's working, what's broken, and what your riders need next.