ATS Integration Support Request Form

When your applicant tracking system (ATS) integrations aren't working smoothly, recruiting grinds to a halt. Job postings fail to reach candidates, imported resumes disappear into the void, background check APIs time out, and hiring managers miss critical notifications. This ATS Integration Support Request Form gives your IT and recruiting teams a structured way to report integration issues and get them resolved fast.

Built specifically for HR tech stacks and recruiting operations, this template captures the technical details your support team needs—affected integration, error messages, timeline, user impact—without forcing requesters to guess what information matters. Whether it's a job board sync failure at 2am or a broken API endpoint blocking offer letters, this form routes the right context to the right resolver.

Paperform makes it simple to deploy professional support forms that match your internal systems and branding. Use conditional logic to show relevant follow-up questions based on the integration type, embed the form directly in your HR portal or Slack workspace, and connect submissions to your ticketing system via Stepper or Zapier so nothing falls through the cracks.

For IT teams supporting complex recruiting workflows, Paperform's calculation engine and multi-page layouts keep forms scannable and logical, while native integrations with tools like Jira, Notion, Airtable and Slack ensure every support request triggers the workflow you need. Add file uploads for screenshots and error logs, set up auto-replies with expected resolution times, and use AI Insights to spot recurring integration issues before they escalate.

Whether you're an IT manager fielding ATS tickets, a recruiting ops lead troubleshooting candidate pipelines, or a technical support specialist maintaining SaaS integrations, this form template helps you stay on top of the issues that impact hiring velocity—without the chaos of unstructured email chains.