Assisted Living Software Support Request Form

Running an assisted living facility means juggling multiple systems that support resident care, family communication, and daily operations. When your software encounters issues—whether it's medication tracking errors, activities calendar glitches, dining preference problems, or family billing portal access—you need a streamlined way to report and resolve these issues quickly.

This Assisted Living Software Support Request Form provides a centralized way for facility staff to submit detailed technical support requests. The form guides users through reporting specific issues across key operational areas: resident medication management, activities scheduling, dietary tracking, and family portal functionality.

Built for healthcare administrators, care coordinators, dining services staff, and billing personnel, this template ensures that every support ticket includes the critical context your IT team or software vendor needs to resolve issues efficiently. Conditional logic adapts the form based on the type of issue being reported, collecting relevant details like resident information, error messages, urgency levels, and screenshots.

Why Paperform is perfect for assisted living facilities

Healthcare operations require forms that are both professional and easy to use under time pressure. Paperform's intuitive interface lets your staff submit support requests in minutes, while conditional logic ensures they only see questions relevant to their specific issue. File upload fields let staff attach screenshots or error logs, and email notifications ensure the right technical contact receives each ticket immediately.

Once a support request is submitted, you can use Stepper to automate your ticket routing workflow—sending medication-related issues to your clinical systems team, billing problems to your finance department, and general software issues to your IT helpdesk. Stepper can also create tickets in your project management tool, update tracking spreadsheets, and send confirmation emails to the staff member who submitted the request.

Whether you're managing a small residential care home or a large assisted living community, this template helps you maintain the reliable software systems that your residents, families, and staff depend on every day.