Account Manager Quarterly Performance Review

Account Manager Quarterly Performance Review Form Template

Managing a successful account management team requires consistent, structured performance evaluations that go beyond surface-level metrics. This Account Manager Quarterly Performance Review template helps sales leaders, customer success managers, and business owners conduct thorough, fair assessments that measure what truly matters: client retention, revenue growth, relationship quality, and problem-solving effectiveness.

Why quarterly reviews matter for account managers

Account management sits at the intersection of sales, customer success, and relationship building. Unlike one-time transactions, account managers nurture ongoing partnerships that can span years. Quarterly reviews provide the perfect cadence to:

• Track meaningful KPIs like client retention rate, upsell revenue, and account health
• Identify coaching opportunities before small issues become major problems
• Recognize top performers and understand what's working across your team
• Set clear goals that align individual performance with company growth targets

This template is designed for teams who understand that great account management isn't just about hitting numbers—it's about building relationships that drive sustainable business growth.

What makes this template work

This Paperform template brings structure to performance reviews while staying flexible enough to capture the nuances of account management work. You'll assess:

Client Retention Metrics: Track retention rates, churn analysis, and early warning signs across each account manager's portfolio. Understanding retention patterns helps you identify who's building sticky relationships versus who might need support.

Revenue Performance: Measure upsell revenue, expansion opportunities closed, and contribution to overall growth targets. This section balances quantitative results with qualitative context about deal complexity and market conditions.

Relationship Quality: Evaluate client satisfaction scores, feedback themes, communication effectiveness, and the account manager's ability to position themselves as a trusted advisor rather than just a vendor contact.

Issue Resolution Effectiveness: Assess how quickly and thoroughly account managers handle client concerns, escalate appropriately, and turn potential churn situations into retention wins.

Professional Development: Create space to discuss skill development, career goals, and areas where additional training or resources could help your team member excel.

Perfect for sales leaders and customer success teams

This template works especially well for:

• SaaS companies and subscription businesses tracking recurring revenue and expansion metrics
• B2B service providers managing ongoing client relationships across agencies, consulting firms, and professional services
• Sales directors and VP-level leaders conducting consistent reviews across account management teams
• Customer success managers evaluating team members who own post-sale relationships
• HR teams partnering with revenue leaders to maintain fair, documented performance processes

Streamline your review process with Paperform

Built on Paperform's flexible platform, this template gives you everything you need for professional performance management:

Consistent structure: Every review follows the same framework, making it easier to compare performance across team members and quarters while ensuring fairness.

Conditional logic: Questions adapt based on responses, so you can dig deeper into challenges or wins without cluttering every review with unnecessary fields.

Secure submissions: Reviews contain sensitive performance data. Paperform's SOC 2 Type II compliance and encryption keep employee information protected.

Custom calculations: Automatically calculate performance scores, retention rates, and revenue attainment percentages based on the data you input.

Easy record-keeping: Export reviews to your HR system, save them to Google Drive, or keep everything organized in Paperform's built-in submission management.

Automate your performance workflow with Stepper

Want to take your review process further? Connect this form to Stepper, Paperform's AI-native workflow builder, to automate what happens after each review:

• Route reviews for approval: Automatically send completed reviews to HR for sign-off before sharing with the employee
• Trigger development plans: When performance gaps are identified, create task lists or training enrollments in your HR platform
• Update compensation tools: Push performance scores to your bonus or commission calculation systems
• Schedule follow-ups: Set reminders for 30-day check-ins or next quarter's review prep
• Aggregate insights: Compile team-wide performance data into reports for executive review

With Stepper, your quarterly reviews become the trigger point for a complete performance management workflow—no manual copying, pasting, or reminder-setting required.

Why account managers deserve better than spreadsheets

Too many teams still track account manager performance in sprawling spreadsheets, disconnected email threads, or memory alone. That approach makes it nearly impossible to:

• Maintain consistency across reviews and reviewers
• Reference past performance when making promotion or compensation decisions
• Identify team-wide training needs or process improvements
• Provide employees with clear, documented feedback they can reference throughout the quarter

This Paperform template brings clarity and consistency to performance management, giving both managers and account managers a fair, transparent process they can trust.

Get started with quarterly reviews that drive growth

Whether you're managing a team of three account managers or thirty, consistent performance reviews are essential for building a high-performing revenue organization. This template gives you the framework to evaluate what matters, recognize excellence, and support your team's development—all in one clean, professional form.

Start with Paperform's free plan to try the template, then scale up to Pro or Agency+ as your team grows. With generous submission limits and predictable pricing, you can roll out structured performance reviews across your entire organization without worrying about surprise costs.

Trusted by revenue teams worldwide and backed by SOC 2 Type II compliance, this template helps you build a performance culture that drives retention, expansion, and sustainable growth.