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See all integrationsExplore all the solutions you can create with Paperform: surveys, quizzes, tests, payment forms, scheduling forms, and a whole lot more.
See all solutionsConnect with over 2,000 popular apps and software to improve productivity and automate workflows
See all integrationsZendesk is a customer service software designed to help small to medium businesses provide easy, fast service to their customers. Zendesk Support is excellent on its own, but it’s even more powerful when you connect it with other customer service tools to automate the support process across platforms.
To do that, you need to know what the best Zendesk integrations are. With these integrations in place, you can streamline your customer support workflows, easily parse through order details, create tasks from customer conversations, and sync key customer data.
Without further ado, here are the 8 best Zendesk integrations for automating your customer support workflow.
The enemy of speed is leaning on too many manual processes. Zapier (and tools like it) help you level up your automation game by opening a world of integration possibilities to customer support teams.
For example, with this Paperform Zap setup, you can create and update tickets directly from your feedback forms. It’s a great way to eliminate manual data entry and resolve issues quicker. With so many Zapier integrations to choose from, you're sure to find one that works for you.
🎬 More of a visual learner? Check out this video walkthrough of how to integrate Zendesk and Paperform via Zapier.
What do you get when you connect Shopify and Zendesk? A unified business display where all your customer data lives. With this connection in place, your customer support team has access to the data they need without toggling between tabs.
Once queried, Zendesk gathers key customer details from Shopify including:
This makes it a lot easier to process common customer support issues like changing addresses, refunds, and order cancellations. Zendesk also offers a Live Chat feature you can add to your Shopify store so customers can get help from support teams in real-time.
Think of Zendesk as your chief customer data manager. Once it queries your customer data, quickly resolving customer issues becomes second nature.
With this combo, you can create tasks in Trello from conversations in Zendesk. This Trello "Power-Up" saves you time and energy— and a lot of toggling between tabs.
Once integrated, the Trello widget appears within your Zendesk dashboard so you can add tickets to existing cards or create a brand new one. You can get as specific as what board, list, or card you want your ticket attached to. As teams work through tasks, you know they’ll have any Zendesk attachments they might need to do their best work.
Census is a tool that automates your customer data pipeline from end to end, without an engineering team. With its highly visual interface, Census enables users to write queries, map fields, and send customer data to your everyday marketing tools.
When Census automates your data processes, this includes Zendesk. With an easy-to-use integration, it seamlessly works to put you in control of your data so that you can:
In order to keep customers coming back, your customer support team works hard to ensure that every support issue gets answered. But how can you get a glimpse of your customer support KPIs throughout the day to know how you’re really doing?
For that, you can use Zendesk with Geckoboard. Geckoboard is a tool that creates dashboards with your company’s key metrics, so everyone on your team can view this important data. This integration allows you to display ticket metrics to agents so they stay in the know. At a glance, they’ll know if they’re falling behind in one support area or excelling in another.
Geckoboard enables you to create scannable dashboards that are easy to read. Once you connect your Zendesk account, support teams can get insight into key performance indicators like:
What do support teams spend a lot of time doing? Typing. Thankfully, there are Zendesk-friendly apps like TypeGenie to speed the process up. TypeGenie quickens the customer support process with autocompletion features that help teams write sentences faster with a unified brand voice.
A lot of the grunt work that goes into customer support involves writing many of the same responses. With TypeGenie, you can predict repetitive sentences so your team spends less time on each issue, without sacrificing the benefits of live chat. Best of all, the sentence completions work in a handful of languages, including:
One of the best things businesses can do for their customer support workflow is to make sure it’s infused with as much visibility as possible. This can look like easy access to ticket history or, making it easy to look up key customer data from anywhere.
It can also look like tracking the delivery of email responses, which is exactly what the Email tracking integration was built to do.
With email tracking, teams can:
Installing Email tracking is easy to do with a one-click install process. It’s also available in both desktop and mobile versions.
With the ChargeDesk integration, you can manage payment providers like Braintree, WooCommerce, Zuora, or PayPal all within Zendesk. One of the most common tasks customer support teams deal with is charging, refunding, or cancelling orders.
With ChargeDesk, you can handle these processes from one unified dashboard, without having to do any additional coding. As you streamline your customer support process and enable all payment platforms, you can use ChargeDesk’s API and custom callback features to ensure a seamless payment processing dashboard for everyone on your support team.
ChargeDesk enables teams to:
Creating a smooth customer journey is highly dependent on support agent workflows built to ease the customer relationship process. Zendesk automations help you optimize for speed and agility.
Integrating Zendesk with Paperform allows you to create beautiful, dynamic customer service forms that send data to Zendesk automatically.
Why waste time toggling between apps and transferring customer queries manually? Start streamlining your customer support workflow today with our 14-day free trial.
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