Last updated July 2026
Paperform is one of the tools support teams connect to Zendesk to turn form submissions into tickets automatically. Zendesk is customer service software that helps small and mid-sized businesses manage support conversations, tickets, and customer data in one place. Integrating Zendesk means connecting it to the other tools your team already uses, so order details, billing history, and customer data show up next to a ticket instead of living in five separate tabs.
Below are 8 of the best Zendesk integrations, covering ticket automation, ecommerce data, dashboards, AI-assisted replies, and customer marketing.
TL;DR: Best Zendesk integrations at a glance
| Integration | What it does | Best for |
|---|---|---|
| Zapier (with Paperform) | Creates and updates tickets from other apps automatically | Turning form submissions into support tickets with no manual entry |
| Shopify | Surfaces order, billing, and shipping data inside Zendesk | Ecommerce support teams handling refunds and order questions |
| Trello | Creates Trello cards directly from Zendesk conversations | Teams that track support follow-up work in Trello |
| Klaviyo | Syncs support ticket data with marketing and email flows | Tailoring marketing messages around a customer's support history |
| Geckoboard | Builds live dashboards of support KPIs | Teams that want ticket metrics visible to the whole floor |
| TypeGenie | Suggests reply text and full drafts as agents type | Cutting repetitive typing on common support replies |
| Email tracking | Tracks opens, reads, and link clicks on ticket emails | Teams that need visibility into whether a reply was seen |
| ChargeDesk | Manages payments, refunds, and subscriptions inside Zendesk | Support teams handling billing and payment disputes directly |
Native Zendesk Marketplace app or Zapier: which should you use?
Most of the integrations below install directly from the Zendesk Marketplace, but a few (like the Paperform connection) run through Zapier instead. The difference matters when you're deciding how to connect a tool that isn't on this list.
A native Marketplace app is usually the better choice when the integration is core to daily support work, like Shopify order lookups or ChargeDesk payment management, since it's built specifically for Zendesk's interface and tends to update in step with Zendesk itself. Zapier is the better choice when you need to connect a tool that doesn't have a dedicated Zendesk app, or when you want one automation to touch several apps at once, such as creating a ticket, updating a spreadsheet, and posting a Slack message from a single form submission. Small teams without a developer on staff generally find Zapier easier to set up and adjust without submitting a support request to a third-party app vendor.
1. Zapier (with Paperform), for automating manual tasks
The biggest drag on a support team's speed is leaning on manual processes. Zapier opens up a wide range of automation options for customer support teams, connecting Zendesk to apps that don't have a native integration of their own.
With this Paperform Zap, a submission on a feedback or support form creates or updates a Zendesk ticket automatically. That removes manual data entry and gets issues in front of an agent faster. If you're weighing up other Zapier integrations alongside this one, there's a good chance you'll find another connection worth setting up for your stack. For a walkthrough, this help article covers connecting Paperform and Zendesk via Zapier step by step.
2. Shopify, for displaying order details in Zendesk
Connecting Shopify to Zendesk gives your support team a unified view of customer data without switching tabs. Once connected, Zendesk pulls in:
- Recent orders
- Cancellations
- Billing and shipping information
That makes common requests, like address changes, refunds, and cancellations, faster to resolve. Zendesk's Live Chat feature can also sit on your Shopify store so customers get real-time help without leaving the storefront.
3. Trello, for creating tasks from conversations
The Trello integration lets you create Trello cards straight from a Zendesk conversation. The Trello widget appears inside your Zendesk dashboard, so you can attach a ticket to an existing card or start a new one without leaving the conversation.
You can choose exactly which board, list, or card a ticket lands on, so follow-up work generated by a support conversation doesn't get lost between two separate tools.
4. Klaviyo, for marketing around a customer's support history
Customer service and marketing usually run in separate tools, and Zendesk's Klaviyo integration is one of the more useful ways to connect them. Klaviyo's Zendesk integration syncs ticket data so a marketing flow can treat someone with an open support ticket differently to someone whose issue has already been resolved, rather than sending the same promotional email to both.
It works in the other direction too. A reply to a Klaviyo campaign can automatically create a Zendesk ticket, so a customer's response doesn't sit unanswered in a marketing inbox. If you're building out the marketing side of this connection, our list of the best Klaviyo integrations covers the tools worth pairing with it, including how a Paperform form feeds structured customer data into Klaviyo in the first place.
5. Geckoboard, for better metrics
Keeping every support ticket answered takes real visibility into how the team is tracking throughout the day. Geckoboard turns Zendesk data into live dashboards your whole team can see, so agents know at a glance whether they're falling behind on a metric or ahead of target.
Once connected, dashboards can surface:
- CSAT
- Ticket volume
- Response times
- Unassigned tickets
- Resolved and new ticket counts
- SLAs achieved
6. TypeGenie, for faster response times
A large share of a support agent's day goes into typing, often the same handful of sentences over and over. TypeGenie addresses that directly with autocomplete suggestions that appear as agents type inside the Zendesk composer, trained on your team's own past replies rather than generic templates.
Beyond autocomplete, TypeGenie's toolkit includes full reply drafting, help centre article suggestions, and tone guidance to keep responses consistent across a growing team, including new hires who haven't built up their own library of go-to replies yet.
7. Email tracking, for visibility into what happens after you hit send
Ticket history and customer data are only part of the visibility picture. Knowing whether a reply was actually opened matters too, and that's what the Email tracking integration is built for.
With it connected, teams can:
- View email read receipts
- Generate downloadable email reports
- Tag tickets by opens or unopens
- Track specific link clicks
- Get real-time updates on customer interactions with your emails
- Stay aligned with GDPR and CCPA requirements
Installation is a one-click process, and it works on both desktop and mobile.
8. ChargeDesk, for managing payments without leaving Zendesk
Charging, refunding, or cancelling an order is one of the most common tasks a support team handles, and ChargeDesk brings that work into Zendesk directly. It connects payment providers including Stripe, PayPal, Braintree, WooCommerce, and Zuora, so agents can manage billing without switching to a separate dashboard.
With ChargeDesk, teams can:
- Review a customer's full billing history
- Send invoices
- Generate payment pages
- Add charges and subscriptions
- Apply coupons
- Send payment reminders
- Update payment details securely
Get more done with Paperform
Building a smooth customer service experience depends on agent workflows that don't require constant tab-switching. Connecting Zendesk with Paperform lets you create branded customer service forms that send order and support data to Zendesk automatically, so a submitted form becomes a ticket without anyone copying and pasting between apps.
FAQ
Does Zendesk integrate with Paperform?
Yes, through Zapier. A Paperform-to-Zendesk Zap creates or updates a Zendesk ticket automatically whenever someone submits a Paperform, which removes the need to manually copy form responses into a new ticket.
Can Zendesk sync with Shopify?
Yes. The Shopify integration for Zendesk pulls order history, cancellations, and billing and shipping details directly into a customer's Zendesk profile, so support agents can see purchase context without switching to a separate Shopify tab.
What's the best free Zendesk integration?
Zapier is the most flexible starting point if you're on a budget, since it connects Zendesk to hundreds of other tools, including Paperform, without requiring a paid Zendesk Marketplace app. Several apps on this list, including Trello and email tracking, also offer free installation with paid tiers for advanced features.
Can I automate marketing based on Zendesk ticket data?
Yes. Integrations like Klaviyo sync ticket status and history into your marketing platform, so you can hold off sending a promotional campaign to someone with an unresolved issue, or trigger a different message entirely based on their support history.
Do I need a developer to set up Zendesk integrations?
No. Every integration covered here installs through the Zendesk Marketplace or a no-code automation tool like Zapier, and most are ready to use within a few minutes of connecting your account. None require custom code or developer support.
How do I track whether customers are actually reading support replies?
The Email tracking integration adds read receipts, link-click tracking, and open/unopen tagging to your Zendesk tickets, giving your team visibility into whether a reply landed and was read, rather than assuming a resolved ticket means the customer saw the response.
What happened to Census, and is it still a Zendesk integration option?
Census was acquired by Fivetran and no longer operates as a standalone product under the Census name, which is why it's been replaced with Klaviyo in this guide. If your team was using Census specifically for Zendesk data syncing, Fivetran's current data movement platform covers similar ground, though it's aimed more at data teams than support teams.
Connect your support forms to Zendesk today
Stop copying customer messages between tools by hand. Build a free customer service form in Paperform and connect it to Zendesk so every submission becomes a ticket automatically.
