Subscription Box Customer Satisfaction Survey

Running a successful subscription box service means constantly listening to your customers. This Subscription Box Customer Satisfaction Survey template helps you gather honest feedback about every aspect of your service—from product selection and value for money to shipping speed and personalization options.

Whether you're curating beauty boxes, snack subscriptions, book clubs, or hobby kits, understanding what delights your subscribers (and what doesn't) is essential for reducing churn and building loyalty. This template covers the key touchpoints that matter most to subscription customers: product quality and curation, perceived value, delivery experience, customization preferences, and overall satisfaction.

Paperform makes it easy to design on-brand surveys that feel personal and engaging, not like generic questionnaires. Embed this survey on your website, include it in post-delivery emails, or send it as a quarterly check-in. With conditional logic built in, you can ask follow-up questions based on satisfaction scores, diving deeper when customers flag issues or celebrate what's working.

Responses sync automatically to your CRM, Google Sheets, or project management tools, so your product and ops teams can act fast. Use AI Insights to spot recurring themes in open-ended feedback without spending hours reading through responses manually. And if you want to take action right away, connect this survey to Stepper (stepper.io) to trigger workflows—like flagging low NPS scores for immediate follow-up, updating customer profiles, or adding happy customers to a referral campaign.

This template is trusted by subscription box brands across industries—from beauty and wellness to gourmet food, books, and lifestyle products. It's perfect for e-commerce teams, customer success managers, and founders who want to turn feedback into retention and growth.