SaaS Billing & Invoicing Feedback Form

A well-designed billing experience can make or break customer retention in SaaS. When users are confused about pricing, struggle with payment methods, or can't make sense of their invoices, they churn—or at the very least, they flood your support inbox.

This SaaS Billing & Invoicing Feedback Form helps product teams understand exactly where friction exists in their payment flows. Whether you're refining your pricing page, adding new payment options, or redesigning invoice statements, this template captures the insights you need to make data-driven improvements.

Built for SaaS companies, fintech startups, and subscription-based businesses, this form walks users through their billing experience—from pricing clarity and transparency to payment method preferences and invoice formatting. Use conditional logic to dig deeper based on user responses, and capture both structured ratings and open-ended suggestions.

Since Paperform integrates seamlessly with tools like Slack, Notion, Airtable, and your CRM, you can route feedback directly to your product, finance, and customer success teams. And with Stepper, you can automate follow-ups, create tickets in Linear or Jira for high-priority issues, and even trigger personalized email responses based on feedback severity.

Pair this form with Paperform's native payment features to test new billing models, and use AI Insights to quickly summarize hundreds of responses into clear themes and action items. Whether you're preparing for a pricing redesign or just trying to reduce billing-related churn, this template gives you the voice-of-customer data you need to build a smoother, more transparent payment experience.