Restaurant Food Quality Complaint Form

Restaurant Food Quality Complaint Form Template

Food quality complaints need to be handled swiftly and professionally. Whether you're a restaurant manager, customer service team, or hospitality professional, this Restaurant Food Quality Complaint Form template helps you capture detailed feedback about food issues, including order specifics, temperature concerns, allergy information, and photographic evidence.

Why use Paperform for restaurant complaint forms?

This template is built for restaurants, cafes, food service businesses, and hospitality teams that need to document and resolve food quality issues quickly. With Paperform's intuitive design, you can:

• Capture comprehensive details including order information, specific issues, and photographic evidence
• Route complaints automatically using conditional logic to alert the right team members based on severity
• Maintain brand consistency with custom styling that matches your restaurant's visual identity
• Integrate with your workflow by connecting submissions to your CRM, project management tools, or customer service platform via Stepper

Key features of this template

This form collects everything you need to investigate and resolve food quality complaints:

• Customer contact information and order details
• Specific food quality issues (temperature, freshness, preparation, presentation)
• Allergy and dietary concern documentation
• Photo upload capabilities for visual evidence
• Compensation preference collection
• Severity assessment fields

Automate your complaint resolution with Stepper

Once a complaint is submitted, use Stepper to automatically trigger your resolution workflow. You can route urgent complaints to management immediately, log issues in your quality tracking system, send acknowledgment emails to customers, and create tasks for follow-up actions—all without manual data entry.

Perfect for hospitality professionals

This template is ideal for restaurant managers, customer service teams, food service directors, and hospitality operations managers who need a professional, efficient way to handle food quality complaints while maintaining excellent customer relationships. The form works seamlessly on mobile devices, making it easy for customers to report issues right from their table or after delivery.

Built on Paperform's trusted platform with SOC 2 Type II compliance and used by hospitality businesses worldwide, this template helps you turn complaints into opportunities for improvement and customer retention.