Make Your Restaurant More Accessible with Actionable Guest Feedback

Creating an inclusive dining experience isn't just the right thing to do—it's good business. According to the CDC, 1 in 4 adults in the United States has a disability, and many use mobility devices like wheelchairs, walkers, or canes. When restaurants actively seek feedback on accessibility barriers, they unlock opportunities to serve a wider customer base and create welcoming spaces for everyone.

This Restaurant Accessibility Evaluation Form is designed to help restaurant owners, managers, and hospitality professionals gather detailed, actionable feedback from guests who use mobility devices. Rather than waiting for complaints or relying on external audits alone, this form empowers your guests to share their firsthand experiences across critical accessibility touchpoints.

What This Form Covers

The evaluation walks guests through every stage of their dining experience:

• Entrance accessibility: Is there a ramp or level entrance? Are doors wide enough and easy to open? Is there adequate lighting and clear signage?
• Seating and navigation: Can guests move freely through the dining area? Are tables at accessible heights with enough knee clearance? Is there flexible seating for different mobility needs?
• Restroom accessibility: Are restrooms clearly marked and easy to reach? Do stalls have grab bars, sufficient turning radius, and accessible sinks?
• Menu and service accessibility: Are menus available in large print, braille, or digital formats? Can staff assist guests with mobility needs courteously and efficiently?

By collecting structured feedback in these areas, you'll identify specific barriers that may prevent guests from enjoying your restaurant fully—and learn exactly what's working well.

Why Paperform Is Perfect for Accessibility Feedback

Paperform makes it easy to create accessible, user-friendly forms that guests can complete on any device. The doc-style editor lets you format questions clearly with headings, helpful descriptions, and images, ensuring the form itself is easy to navigate.

With conditional logic, you can ask follow-up questions based on guest responses—for example, if someone indicates the entrance was difficult to access, you can ask for specific details about the barrier they encountered. This keeps the form focused and relevant without overwhelming respondents.

After submission, responses flow directly into your preferred tools. Use Stepper (stepper.io) to automatically route feedback to your facilities team, create action items in your project management system, or send a thank-you email to the guest along with a discount code for their next visit. You can also use Paperform's AI Insights to analyze patterns across multiple submissions, quickly identifying recurring accessibility issues that need attention.

Who Benefits from This Form

This template is ideal for:

• Restaurant owners and managers looking to improve accessibility and comply with ADA or similar regulations
• Hospitality groups managing multiple locations who want consistent feedback across venues
• Event venues and catering services that host guests with diverse mobility needs
• Facilities and operations teams responsible for renovations and accessibility improvements
• Customer experience managers focused on creating inclusive, welcoming environments

Build Trust and Loyalty Through Inclusive Experiences

When you actively seek accessibility feedback, you send a powerful message: every guest matters. Guests who feel seen and valued are more likely to return, leave positive reviews, and recommend your restaurant to others.

Paperform's customizable themes let you match the form to your restaurant's brand, and you can embed it directly on your website or share it via QR codes on tables or receipts. With over 30,000 templates, SOC 2 Type II compliance, and GDPR readiness, Paperform gives hospitality businesses the tools to collect feedback professionally and securely.

Start gathering accessibility feedback today and take meaningful steps toward creating a dining experience that welcomes everyone.