Responsible Collection Practices & ESG Report for Fintech Lenders

Responsible Collection Practices Report for Fintech Lenders

In today's financial landscape, responsible lending and collection practices are core to ESG compliance and customer trust. This Responsible Collection Practices & ESG Report template is designed for fintech lenders, digital banks, and alternative lending platforms that need to document their environmental, social, and governance commitments—particularly around debt collection, customer communication, and hardship support.

Why Paperform for ESG Reporting?

Fintech companies operate in a fast-moving regulatory environment where transparency and accountability are non-negotiable. This template helps you:

• Streamline quarterly or annual ESG reporting with structured fields for collection protocols, complaint metrics, and customer outcomes
• Demonstrate compliance with responsible lending frameworks and consumer protection standards
• Track hardship assistance programs to show your commitment to customer welfare during financial difficulty
• Centralise data on communication practices, training, and resolution times for board and investor reporting

With Paperform's conditional logic, you can tailor the form to different reporting periods, loan products, or jurisdictions. And because it's built on a no-code platform, your compliance, operations, or ESG teams can own and update the template without waiting on IT.

Automate your ESG workflows with Stepper

Once your report is submitted, use Stepper—Paperform's AI-native workflow builder—to automatically route ESG data to leadership dashboards, update compliance tracking sheets, notify stakeholders, or generate summary reports for investors and regulators. Keep your ESG reporting cycle efficient and audit-ready without manual handoffs.

Who is this template for?

This template is ideal for:

• Fintech lenders and digital lending platforms
• Buy-now-pay-later (BNPL) providers
• Peer-to-peer lending services
• Alternative finance companies
• Credit unions and community lenders transitioning to digital models
• Compliance officers and ESG managers in financial services

By adopting structured, transparent reporting on responsible collection practices, fintech lenders can build trust with customers, regulators, and investors while staying ahead of evolving ESG expectations in the financial sector.