Pharmacy Technician Competency Assessment

Identify Skills Gaps and Build Stronger Pharmacy Teams

Maintaining consistent, high-quality pharmacy operations requires a clear understanding of each technician's strengths and development areas. This Pharmacy Technician Competency Assessment template helps pharmacy managers, HR teams, and training coordinators conduct thorough skills gap analyses across five critical competency areas: medication dispensing, insurance billing, inventory management, patient counseling, and safety protocols.

Whether you're onboarding new technicians, preparing for annual reviews, conducting training needs assessments, or ensuring regulatory compliance, this structured competency matrix gives you a complete picture of where your team excels and where targeted training can make the biggest impact.

Built for Healthcare Professionals Who Value Precision

Pharmacy operations demand accuracy, attention to detail, and ongoing skill development. This template is designed specifically for:

• Pharmacy managers overseeing retail, hospital, or clinical pharmacy settings
• HR professionals in healthcare organizations managing technician development programs
• Training coordinators identifying training priorities and measuring program effectiveness
• Quality assurance teams ensuring compliance with safety standards and regulations
• Pharmacy owners building high-performing teams in independent pharmacy settings

Comprehensive Assessment Across Core Competencies

The form evaluates technicians across the essential skill areas that define excellence in pharmacy practice:

Medication Dispensing: Prescription interpretation, medication selection, labeling accuracy, dosage verification, and dispensing workflows.

Insurance Billing: Claims processing, prior authorization handling, reject resolution, formulary knowledge, and third-party communication.

Inventory Management: Stock ordering, expiration date monitoring, controlled substance tracking, vendor management, and loss prevention.

Patient Counseling: Communication skills, medication education, privacy compliance, conflict resolution, and customer service excellence.

Safety Protocols: Medication error prevention, sterile compounding procedures, hazardous drug handling, infection control, and emergency response.

Streamline Training with Actionable Insights

Once completed, this assessment provides clear data on individual and team competency levels. You can identify common skill gaps across your pharmacy team, prioritize training investments, create personalized development plans, and track improvement over time.

With Paperform's AI Insights, you can quickly analyze patterns across multiple assessments, spot trends in skills gaps, and generate summary reports that inform your training strategy—no spreadsheet wrestling required.

Automate Your Training Workflow with Stepper

Want to take your competency program further? Connect this form to Stepper to automatically create training assignments based on identified gaps, notify managers when assessments are complete, schedule follow-up assessments, and keep training records organized in your HR system or LMS.

Trusted by Healthcare Teams

Built on Paperform's SOC 2 Type II compliant platform, this template ensures your assessment data remains secure and private. Whether you're managing five technicians or fifty, Paperform scales with your pharmacy operation while keeping everything simple enough for busy managers to use without technical support.

Start building a more skilled, confident pharmacy team today with structured competency assessments that drive real improvement.