Party Rental Service Satisfaction Survey

Party Rental Service Satisfaction Survey Template

Running a successful party rental business means consistently delivering great equipment and service—but the only way to know if you're hitting the mark is to ask your customers directly. This Party Rental Service Satisfaction Survey helps you collect detailed feedback on equipment condition, delivery punctuality, setup assistance and overall customer experience.

Why customer feedback matters for party rental businesses

Whether you're renting tents, tables, chairs, inflatables, audiovisual equipment or party supplies, every rental is a chance to earn repeat business and referrals. This survey template is designed specifically for party rental companies, event rental services and equipment hire businesses that want to:

• Monitor equipment quality and identify items that need repair or replacement
• Track delivery performance and punctuality to improve logistics
• Evaluate setup crews and customer service interactions
• Spot trends in customer satisfaction across different event types
• Build social proof by collecting testimonials from happy clients

What's included in this template

This survey covers all the critical touchpoints of a party rental experience:

• Event details and rental items used
• Equipment condition and cleanliness ratings
• Delivery and pickup punctuality assessment
• Setup and takedown assistance quality
• Staff professionalism and responsiveness
• Value for money evaluation
• Open-ended feedback and testimonial collection
• Likelihood to recommend (NPS scoring)

The conversational one-question-at-a-time format makes it easy for busy event hosts to provide feedback quickly—even from their phone—leading to higher completion rates than traditional long-form surveys.

Built with Paperform for rental businesses

This template is powered by Paperform, the all-in-one form platform trusted by SMBs worldwide. Beyond basic surveys, Paperform helps party rental businesses streamline their entire operation:

• Use conditional logic to ask follow-up questions only when relevant (e.g., setup issues only if setup was requested)
• Connect with Stepper (stepper.io) to automatically route negative feedback to your customer service team, update your CRM with satisfaction scores, or trigger follow-up emails for detractors
• Integrate with tools like Google Sheets, Slack, HubSpot and more to keep feedback organized and actionable
• Use AI Insights to analyze open-ended responses at scale and identify common themes across hundreds of surveys

With Paperform's doc-style editor, you can easily customize this survey to match your brand, add your logo, and adjust questions for different rental categories—from wedding equipment to corporate event gear.

Start gathering actionable feedback today and turn happy customers into your best marketing channel.