Online Learning Platform Redesign Stakeholder Interview

Transform Your Online Learning Platform with Stakeholder-Driven Insights

Redesigning an online learning platform is a complex undertaking that affects every corner of your educational institution. From the instructors delivering course content to the students engaging with materials, from IT teams managing infrastructure to instructional designers crafting learning experiences—each stakeholder group brings unique perspectives that are critical to the success of your platform redesign.

This Online Learning Platform Redesign Stakeholder Interview template helps education leaders, product managers, and digital transformation teams gather structured, actionable feedback from all key stakeholders. Whether you're working in higher education, K-12, corporate training, or continuing education, this template guides you through the discovery process with questions tailored to each stakeholder type.

Why Stakeholder Research Matters for Learning Platform Redesigns

Failed learning management system (LMS) implementations often stem from a disconnect between what decision-makers assume users need and what users actually experience daily. Instructors may struggle with course authoring tools that slow down content creation. Students might find navigation confusing or assessment formats limiting. IT teams could face integration nightmares with existing systems. Instructional designers may lack the creative tools needed to build engaging, accessible course experiences.

By conducting thorough stakeholder interviews early in the redesign process, you can:

• Identify pain points across different user types before making technology decisions
• Prioritize features based on real usage patterns and needs rather than vendor promises
• Ensure accessibility compliance by understanding diverse learner needs from the start
• Build buy-in by showing stakeholders their voices shape the platform's future
• Avoid costly mistakes by validating assumptions with people who use the platform daily

How Education Teams Use This Template

This Paperform template streamlines stakeholder research for educational institutions, edtech companies, and corporate learning departments undertaking platform redesigns or migrations. The conditional logic adapts the interview questions based on the stakeholder's role—automatically showing relevant questions to instructors about course delivery and assessment, while presenting IT staff with questions about infrastructure and integrations.

Higher education institutions use this template when evaluating LMS migrations or major platform upgrades, gathering input from faculty, students, IT departments, and instructional design teams across multiple colleges and departments.

K-12 districts deploy this form to understand how teachers, students, administrators, and technology coordinators experience their current learning platforms, particularly when considering district-wide technology refreshes.

Corporate training departments leverage this template when redesigning their learning and development platforms, collecting feedback from trainers, employees, L&D specialists, and IT teams about course effectiveness and technical requirements.

Edtech companies building or improving learning platforms use this template for user research, ensuring their product roadmap reflects the real needs of diverse educational stakeholders.

Key Features Covered in This Stakeholder Interview

The template gathers critical input across six core areas that make or break learning platform success:

Course Delivery: Understanding how instructors create, organize, and present content, while exploring how students consume and navigate course materials. This section uncovers gaps in content authoring tools, video hosting, file management, and course structure flexibility.

Assessment Tools: Exploring the full spectrum of assessment needs from quiz creation and grading automation to assignment submission workflows, rubrics, and feedback mechanisms. Stakeholders share what assessment formats they need, grading pain points, and how assessment data informs teaching.

Collaboration Features: Examining how students and instructors interact through discussion boards, group projects, peer review, office hours, and real-time communication. This helps identify opportunities to enhance community and active learning.

Accessibility Compliance: Ensuring the platform serves all learners by gathering input on screen reader compatibility, captioning, keyboard navigation, alternative formats, and WCAG compliance. This section is particularly valuable for instructional designers and accessibility coordinators.

Mobile Experience: Understanding how stakeholders use (or struggle to use) learning platforms on smartphones and tablets, from reviewing course materials on the go to submitting assignments and participating in discussions from mobile devices.

Streamline Your Research with Paperform

Rather than juggling multiple document formats, email threads, and inconsistent interview notes, this Paperform template centralizes all stakeholder input in one organized system. The conditional logic ensures each stakeholder type sees relevant questions without being overwhelmed by irrelevant sections, making the interview process respectful of their time.

Responses flow directly into your preferred project management tools, spreadsheets, or CRM systems through Paperform's native integrations. You can analyze patterns across stakeholder groups, identify common themes, and generate reports that inform your redesign requirements document.

For teams managing complex stakeholder engagement processes, Stepper can automate follow-up workflows after interviews are submitted—routing responses to the appropriate product team members, scheduling follow-up sessions with stakeholders who raised critical issues, or triggering notifications when specific pain points are mentioned across multiple interviews.

Who Benefits from This Template

This template serves diverse education and training professionals:

• Learning experience designers gathering requirements for platform redesigns
• IT directors understanding technical and integration needs before vendor selection
• Product managers at edtech companies conducting user research
• Academic technology leaders evaluating LMS migrations
• Corporate L&D directors redesigning employee training platforms
• Instructional design teams advocating for better course authoring tools
• Accessibility coordinators ensuring platforms serve all learners
• Educational consultants supporting institutional technology decisions

From Insights to Action

The stakeholder interview is just the beginning of your platform redesign journey. Once you've gathered feedback through this Paperform template, you'll have a rich dataset revealing what's working, what's broken, and what's missing in your current learning environment. This qualitative data becomes the foundation for writing technical requirements, evaluating vendors, prioritizing feature development, and measuring success after implementation.

Educational institutions and training organizations using Paperform for stakeholder research benefit from professional, on-brand forms that respect participants' time while gathering the detailed input needed to make informed platform decisions. The forms work seamlessly across devices, ensuring you can reach stakeholders whether they're in their office, at home, or on campus.

With SOC 2 Type II compliance and robust security features, Paperform ensures that stakeholder feedback—which may include sensitive information about teaching practices, technical infrastructure, or student needs—remains confidential and secure throughout your research process.

Start your learning platform redesign with confidence by ensuring every stakeholder voice is heard, documented, and incorporated into your decision-making process.