Streamline Your Laboratory Information System Support with Paperform

Healthcare laboratories rely on their Laboratory Information System (LIS) to process thousands of test orders, manage results and maintain critical interfaces with hospital systems every day. When technical issues arise—whether it's a test order error, result reporting problem, interface failure or HL7 message issue—every minute of downtime can impact patient care and lab efficiency.

This Laboratory Information System Support Request template is designed specifically for healthcare IT teams, lab managers and clinical laboratory staff who need a fast, structured way to report and triage LIS technical issues. Instead of chasing down support requests through email chains or phone calls, this form captures all the essential details in one place: issue type, priority level, affected systems, error messages and patient impact.

Built for healthcare laboratory workflows

The template includes conditional logic that adapts based on the type of issue reported. Whether your lab is dealing with test order errors, result reporting delays, interface connectivity problems or HL7 message failures, the form intelligently surfaces relevant fields—like interface names, error codes and message types—so your IT team gets the complete picture from the start.

Escalation paths are built right in. High-priority issues that affect patient care or multiple systems can trigger automatic notifications to lab managers and IT leadership, ensuring critical problems get immediate attention while routine requests follow standard support queues.

Automate your LIS support workflow with Stepper

Once a support request is submitted through Paperform, you can use Stepper to automate your entire resolution workflow. Route tickets to the right IT specialist based on issue type, create tickets in your helpdesk system, send status updates to the requester and escalate unresolved issues after a set timeframe. Stepper keeps your ITSM tools, communication channels and LIS vendor portals in sync without manual handoffs.

Why healthcare IT teams choose Paperform

Paperform is trusted by healthcare organisations for its SOC 2 Type II compliance, secure data handling and flexible integration capabilities. Whether you're managing a single laboratory or a multi-site health system, this template gives you a professional, GDPR-compliant support intake process that works with your existing IT service management tools via native integrations, webhooks or Stepper workflows.

Get your laboratory IT support process up and running in minutes. Customise fields for your specific LIS platform, add your branding and embed the form on your intranet or share it directly with laboratory staff. With Paperform, you'll reduce resolution times, improve documentation and ensure every LIS issue is tracked from report to resolution.