IT Support Technician Performance Review

IT Support Technician Performance Review Form

Effective IT support is the backbone of any modern organization. When systems go down or users face technical challenges, your IT support technicians are the first line of defense. This IT Support Technician Performance Review Form helps managers and team leads evaluate technician performance using key metrics that matter: ticket resolution times, user satisfaction scores, technical knowledge depth, and contributions to system uptime.

Whether you manage an internal IT helpdesk, run an MSP (managed service provider), or oversee technical support for a growing SaaS company, this template gives you a structured framework to assess performance fairly and consistently. The form captures both quantitative metrics—like average resolution time and tickets closed—and qualitative feedback on communication skills, problem-solving ability, and teamwork.

Built for IT managers, HR teams, and tech leaders, this Paperform template includes conditional logic to adapt questions based on role level and performance tier, plus calculation fields that automatically score competencies. Once submitted, you can use Stepper (stepper.io) to route reviews through approval workflows, sync results to your HRIS or project management tools, and trigger follow-up actions like training assignments or one-on-one meeting invites.

By standardizing your review process with Paperform, you'll save hours of manual data entry, improve transparency in performance discussions, and create a clear paper trail for promotions, raises, and professional development planning. The form is fully customizable—adjust rating scales, add role-specific technical questions, or embed it directly into your intranet for seamless access during review cycles.