IT Support Service Agreement

Streamline Your IT Support Agreements with Paperform

Managing IT support relationships shouldn't require lengthy contract negotiations or endless email chains. This IT Support Service Agreement template helps IT service providers, MSPs, and consultants quickly establish clear, professional agreements with SMB clients—covering everything from response time SLAs and covered services to remote versus on-site support terms and monthly hour allocations.

Built for IT professionals and their SMB clients

Whether you're an independent IT consultant, a growing managed service provider, or an internal IT team formalizing support arrangements across departments, this template gives you a structured framework to define expectations upfront. Specify your service tiers, detail what's included (and what's not), set clear response time commitments, and establish pricing—all in one clean, on-brand form that clients can review and accept digitally.

Why Paperform works for IT service agreements

Paperform's document-style editor lets you build agreements that feel professional and readable, not like rigid survey forms. You can add your logo, customize fonts and colors to match your brand, include explanatory sections for technical terms, and use conditional logic to show different service options based on client needs—such as business hours support versus 24/7 coverage, or monthly retainer hours versus pay-as-you-go arrangements.

Once your client submits the agreement, you can route it straight to Papersign for secure eSignatures from both parties, creating a legally binding contract without printing, scanning, or chasing down wet signatures. The entire workflow—from initial form submission to signed contract—stays connected and auditable.

Automate what happens next with Stepper

After the agreement is signed, use Stepper to trigger your onboarding workflow automatically. Create client records in your CRM or PSA tool, set up monitoring and ticketing accounts, schedule the kickoff call, send welcome emails with your support portal login, and notify your team—all without manual handoffs. Stepper's AI-native automation keeps your IT business running smoothly while you focus on delivering great support, not paperwork.

This template is ideal for IT consultants, managed service providers, systems integrators, and technology firms serving small and medium businesses across any industry.