Holiday Subscription Box Pause Request Form

The holiday season is meant for joy, not inbox overwhelm or deliveries piling up while you're away. If you run a subscription box service—whether it's beauty, snacks, books, coffee, or curated goods—giving customers a simple way to pause their subscription during Christmas, New Year, or winter travel is a retention win and a customer experience win.

This Holiday Subscription Box Pause Request Form template makes it easy for subscribers to take a break without canceling altogether. Customers can select their pause duration, choose when they'd like to resume, explore alternative gifting options (like sending their box to a friend or donating it), request account credit, and update their communication preferences—all in one friendly, festive form.

Built with Paperform, this template uses conditional logic to adapt the form based on customer choices: if someone wants to gift their box instead of pausing, you can show different fields. If they're pausing for multiple months, you can offer credit or a discount on their return. The form syncs seamlessly with your CRM, subscription platform, or customer support tool via Paperform's native integrations or Stepper workflows—so pause requests flow straight into your fulfillment system without manual data entry.

Perfect for subscription box companies, eCommerce brands with recurring orders, meal kit services, beauty and wellness brands, and any business managing memberships or recurring deliveries. This template helps you reduce churn, keep customers happy through the busy season, and maintain strong relationships even when life (or travel) gets in the way.

With Paperform's doc-style editor, you can customize the form to match your holiday branding, add festive imagery, and embed it directly on your site or link it from email campaigns. Stay flexible, keep subscribers engaged, and make pausing as easy as unboxing.