Failed Payment Recovery Form

Recover Failed Payments and Keep Your Orders Moving

When payment processing fails, time is of the essence. This Failed Payment Recovery Form is designed to help e-commerce businesses quickly reconnect with customers experiencing payment issues and provide a seamless path to resolution.

Why Use This Payment Recovery Form?

Payment failures happen for dozens of reasons—expired cards, insufficient funds, bank security blocks, or simple billing address mismatches. Without a clear recovery path, you risk losing sales, disappointing customers, and creating manual work for your support team.

This template streamlines the entire recovery process by:

• Identifying the issue clearly with order lookup and failure reason context
• Offering multiple payment alternatives so customers can choose what works for them
• Capturing updated billing information with validation to prevent repeat failures
• Setting expectations around order holds and processing timelines
• Reducing support tickets by empowering customers to self-serve

Perfect for E-commerce Stores and Online Retailers

Whether you're running a Shopify store, WooCommerce site, subscription service, or custom e-commerce platform, this form integrates smoothly into your payment recovery workflow. It's ideal for:

• Subscription businesses dealing with recurring payment failures
• Online retailers with high-ticket items where payment recovery is critical
• Digital product sellers who need instant payment resolution
• Membership sites managing recurring billing

Automate Your Recovery Workflow with Stepper

Pair this form with Stepper to build a complete automated recovery workflow. When a payment fails, automatically:

• Send personalized recovery emails with a link to this form
• Update order status in your e-commerce platform
• Retry charges once new payment details are submitted
• Alert your finance team if multiple attempts fail
• Track recovery rates and identify patterns

Seamless Payment Integration

Built on Paperform's powerful payment infrastructure, this form connects directly with Stripe, PayPal, Square, and other major payment processors. Customers can update their payment method and complete the transaction in one smooth flow—no switching between platforms or copy-pasting order numbers.

The form uses smart conditional logic to show relevant payment options based on the customer's preference, and validates billing information in real-time to catch errors before submission.

Get your failed payments back on track and turn potential losses into completed sales with this professional payment recovery solution.