Customer Service Excellence Award Nomination Form

Celebrate Your Customer Service Champions

Exceptional customer service drives business success, and recognizing the team members who deliver outstanding experiences is essential for building a motivated, high-performing team. This Customer Service Excellence Award Nomination Form makes it easy to identify and celebrate employees who consistently exceed expectations, resolve customer issues with empathy and efficiency, and embody your company's service values.

Built for meaningful employee recognition

Whether you're a customer service manager, HR leader, or team member wanting to recognize a colleague, this form captures the detailed information needed to make award decisions fair, data-driven, and meaningful. Instead of vague praise, you can submit nominations backed by CSAT scores, resolution metrics, specific customer quotes, and real examples of excellence in action.

This template is designed for businesses that understand customer service is a competitive advantage—from eCommerce brands and SaaS companies to hospitality providers, healthcare organizations, and professional services firms where customer experience directly impacts retention and growth.

Streamline nominations with smart workflows

Paperform makes it simple to collect structured nominations that include both quantitative performance data and qualitative customer feedback. Use conditional logic to tailor follow-up questions based on nomination type, and automatically route submissions to the right approvers or recognition committees.

Once nominations are submitted, you can connect to Stepper (stepper.io) to automate your recognition workflow—notify managers for approval, schedule award announcements, update your HRIS, or trigger gift card distribution without manual handoffs. You can also integrate with Slack to celebrate wins in real-time, or sync data to Airtable or Google Sheets to build a recognition dashboard tracking trends across teams and time periods.

Build a culture of appreciation

Formal recognition programs boost morale, improve retention, and set clear standards for service excellence. This form helps you create a transparent, consistent process where anyone can nominate colleagues, and decisions are based on measurable impact. By capturing customer quotes and specific examples alongside performance metrics, you ensure every award tells a story that inspires the entire team.

Trusted by over 500K teams worldwide and SOC2 Type II & GDPR compliant, Paperform gives you the foundation to run professional recognition programs that feel personal, not bureaucratic.