Business Intelligence Tool Support Request

Simplify Business Intelligence Support with Paperform

When your business intelligence tools hit a snag, every minute of downtime can mean delayed insights and stalled decision-making. This Business Intelligence Tool Support Request template is designed for IT teams, analytics departments, and data professionals who need a structured way to capture, triage, and resolve BI tool issues quickly.

Whether you're troubleshooting data source connection errors, investigating dashboard refresh failures, fixing report scheduling problems, or escalating complex issues to your analytics team, this form captures all the critical details in one submission—eliminating back-and-forth emails and ensuring faster resolution times.

Why this template works for IT and analytics teams

This template is built specifically for organizations that rely on business intelligence platforms like Power BI, Tableau, Looker, Qlik, or similar tools. It guides users through reporting issues with conditional logic that adapts based on the problem type, ensuring your support team receives exactly the information they need to diagnose and fix the issue efficiently.

With Paperform's conditional logic, the form automatically shows relevant follow-up questions based on the type of issue reported. Data connection problems trigger questions about data sources and credentials, while dashboard issues ask about specific visualizations and filters. This intelligent routing saves time for both the requester and your support team.

Automate your BI support workflow with Stepper

Once a support request is submitted, you can use Stepper to automate your entire support workflow. Route high-priority issues to senior analysts, create tickets automatically in your helpdesk system, send acknowledgment emails with SLA timeframes, and keep stakeholders updated as issues move through resolution stages. For recurring issues, Stepper can even trigger documentation updates or schedule team training sessions.

Connect your BI support form to Slack for instant notifications, update project management tools like Jira or Monday.com with new tickets, and sync resolved issues to your knowledge base—all without writing a single line of code.

Professional, on-brand support experience

With Paperform's flexible design capabilities, you can customize this template to match your organization's branding and embed it directly into your intranet, IT portal, or internal support site. Users get a clean, intuitive experience that encourages complete submissions, while your support team gets structured data that's easy to act on.

Trusted by IT teams worldwide and SOC 2 Type II compliant, this template helps you deliver faster, more efficient business intelligence support that keeps your data flowing and your teams productive.