Affiliate Marketing Platform Support Request

Managing an affiliate marketing platform comes with unique technical challenges—from tracking pixel failures that lose attribution, to commission calculation discrepancies that frustrate your partners, to payout processing delays that damage trust. When issues arise, your affiliate managers and technical team need a clear, structured way to capture every detail and route support requests to the right specialists quickly.

This Affiliate Marketing Platform Support Request template is built specifically for affiliate networks, SaaS platforms with partner programs, and eCommerce brands running in-house affiliate systems. It helps you capture the full context of each technical issue—whether it's a pixel firing incorrectly, a commission not tracking, a payout stuck in processing, or an urgent escalation that needs immediate attention from your affiliate manager.

The form uses conditional logic to show relevant fields based on the issue type, so submitters only answer what matters to their specific problem. That means faster ticket resolution, less back-and-forth, and happier affiliates who feel heard and supported.

Paperform makes it easy to embed this support form directly into your affiliate dashboard, help center, or partner portal—so affiliates can report issues without leaving your platform. Connect submissions to your CRM, project management tool, or Slack via native integrations or Stepper to automatically assign tickets, notify the right team members, and track resolution status across your stack. You can even set up conditional email notifications to route pixel issues to your dev team, commission questions to finance, and escalations straight to your affiliate manager.

For agencies and SaaS businesses managing multiple affiliate programs, Paperform's Agency+ plan lets you duplicate this template across client accounts while maintaining consistent support workflows and branding for each program.

With SOC 2 Type II compliance, role-based permissions, and powerful reporting built in, Paperform gives you a professional, scalable support system that grows with your affiliate program—no coding required.