What is Paperform?
Paperform is an online platform that enables anyone to create online forms or product pages quickly, intuitively, and to brand them as they like, all without writing code. Whether you’re involved with organizing events, sporting groups, marketing agencies, tech startups, or any other project, Paperform is a beautiful and robust solution. Quickly and simply create customizable forms and pages that take payments, and are easy for your customers and communities to complete on mobile or desktop. To see how it works, watch the 3-minute video.
How does it work - how do I create forms?
Create forms in the same way you would a doc, by simply typing free-text directly onto the page, adding and configuring questions, payment options, inserting images or other media, or even using HTML/CSS if you’d like. Our forms are part of a larger page that can be themed and formatted to your liking, and shared and integrated in various ways, including through Zapier, Integromat, social media, email, and embedding. You can see a 3-minute demo by watching this video.
How are you different from other form builders on the market?
Paperform is an easy to use form builder that helps you to make beautiful forms that strengthen your brand. Find out more
Can I embed my form once I’ve created it?
Yes! All our tiers allow you to embed forms, whether it’s on your site, WordPress, or Squarespace, it’s easy.
What are Direct Integrations?
Direct Integrations are a Paperform feature where you can do something upon form submission with other popular services. E.g. Adding rows to a Google Spreadsheet, or sending a message to Slack. This makes it easier, simpler and faster to integrate with supported services. Note that payments (Stripe, Square, PayPal, etc), emails, webhooks and Zapier are NOT Direct Integrations, and do not have any associated charge.
How are Direct Integrations charged?
During the COVID-19 Pandemic, we have decided to make direct integrations free across all plans.
What are calculations?
Paperform supports a few different kinds of calculations.
- Scoring, allows you to define rules that add up an overall score for the form.
- Custom Pricing Rules, allows you to define conditions that will manipulate the total price of the form.
- Calculations Field (Pro and Agency), is a field type that lets you write a formula to determine what the answer is, based on answers to other questions.
Does Paperform integrate into my other apps and services?
It sure does - all of our Paperform plans come with Zapier support, so you can connect with over 1000 services without writing a line of code. We also have native integrations for payments with Stripe, Square, Braintree, and PayPal Business.
Can I take payments on Paperform, and what payment providers do you integrate with?
Yes! All our tiers allow you to add products and take payments on your forms/pages. Payment gateways are powered by Stripe, Square, Braintree, and PayPal Business. We are currently looking into payment options for Latin America and India. We allow for multiple currencies and payment accounts across forms.
Can I take donations, subscriptions, custom pricing, and other payment methods?
Yes. We support a range of payment types, including simple price payments, products, subscriptions, donations, custom pricing (calculated based on conditions/logic), quotes, and more! We also support Pay with Google and other services. Ask us more at firstname.lastname@example.org
Do you support logic/conditions to make questions and content appear based on responses? I want my form to be interactive.
We support conditional logic for individual questions, groups of questions, entire chunks of content (questions and images and video, etc.), email responses, redirects, and success pages. You can even insert answers live into the rest of the form to personalize it.
Can I automatically send an email when someone submits a form?
Yes. We have inbuilt Email Responses that are triggered upon submission. You can auto-send emails to anyone, including the form respondent. If you don’t want to use our Email Responses, you can integrate with services like Mailchimp, Aweber, Gmail, and more via Zapier or Integromat.
Is Paperform secure? Is it safe for my customers?
Your data is secure with Paperform. Form submissions are secured using TLS 1.2 SSL from the submitters' browser through to the database, and forms and submissions are Encrypted at Rest. You also have the ability to turn off storage on forms if you need data to only be stored in your own systems. To learn more about security, including best practices and maintenance, see here.
Is Paperform GDPR Compliant?
Yes. Your data is stored via Amazon in the USA, which is GDPR compliant. We require all users, whether in the EU or not, to agree to GDPR terms built into our T&Cs and PP. This also keeps our DPA addendum super short and sweet, and means there are no extra documents to deal with if you’re based in the EU. Read more about Paperform and GDPR here.
Is Paperform HIPAA Compliant?
No. We are currently investigating HIPAA compliance for Paperform and we’ll keep everyone posted via updates from our weekly newsletter.
Where are results kept and how can I manage them?
All Paperform plans give you immediate results, as well as great features to help you manage your submissions. You can view, integrate, and also export submissions as CSV, PDF, or Word Docs. Depending on your plan, we also show reports on submissions, in-house analytics, and partial submissions (if a form is abandoned we still capture the info). Google and Facebook Pixel analytics, Custom Analytic Scripts, and Webhooks are also supported.
Where can I see some examples or templates?
Do you have an affiliate program?
Do you offer a ‘one question at a time’ style form?
Yes. You can easily paginate your forms to create a more conversational type form, which is great for short punchy forms. You can easily swap back to a single page form too, which gets better results with longer forms, and e-commerce. We don’t support auto-scrolling (respondents have to click the “next” button to continue).
Does Paperform support multiple languages?
Yes. We support any language for the form content, subject to its availability in your chosen font. We also allow you to completely customize the UI language to your preferences. This means you can change any component of the messaging and buttons to whatever you like.
How do I make a feature request?
We prioritize requests based on feasibility and demand, so it's always great to hear when there is a need. To make a request, write to email@example.com. Including an example or use-case is very important in ensuring we understand exactly what you’re after and whether others share your need.
Why don’t you offer a free tier?
We give you what no-one else does for a competitive price. Paperform is all about allowing our customers to create their own bespoke forms and pages - to make this happen we have to work hard to incorporate functionality into Paperform that costs us more than if we were providing a generic form builder. We do have a free trial that you should take advantage of!
Do you offer any support for businesses in distress over Coronavirus (COVID-19)?
For all Paperform customers, direct integrations are now free to use until further notice (previously $10 / 1000 actions). By doing this, we are aiming to make your workflows easier, especially for businesses that are relying on multiple apps to see their operations through.
If you are in an industry experiencing financial difficulty due to COVID-19, please fill out this form so we can best determine how to help. We'll be in touch as soon as we can, so please be patient as we review applications manually.