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Why are some font characters not displaying correctly on my form?

Help Making Forms Using the Editor Appearance & Theming

Appearance & Theming

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By default, forms don't load additional character subsets from Google Fonts required for languages other than English. You can manually enable these character subsets by using a Custom Translation on your forms.

Here's how:

  1. Navigate to your Account Translations settings page.

  2. Select "Add Translation" at the top, or alternatively click on the pencil symbol under "Edit" next to your translation of choice. Note that if you are modifying an existing translation, skip to Step 5.

  3. Add a title for the translation in the field labeled "Translation Title".

  4. Select the language that will be used in this translation in the dropdown labeled "Translation Language".

  5. Under the field "Font subsets", select the character subsets you wish to use.

    The "Font Subsets" option shown when creating/ updating a custom translation on your account.

  6. Complete the translation as necessary, and then click "Create Translation" at the bottom of the page. Note that when updating an existing translation, the button will read "Update Translation" instead.

  7. Navigate back to the form editor you'd like to use the translation with, and select Theme (droplet icon top-right) → Translations.

  8. Click the "Use" button next to the translation we just updated.

    An example of how the "Translations" section of Theme looks on the form editor, prior to selecting a Custom Translation to use on a form.

If you are still having issues with the display of your font's characters, please contact us via live chat or email at support@paperform.co.

Related Articles

How do I change the fonts in my form?
Navigate to Theme → Typography in your form editor to manage the fonts displayed on your form.
Which fonts does Paperform support?
We currently support Google Fonts, as well as other fonts you'd like to implement using Custom CSS.
How do I select a translation for a specific form?
Once you've created your translation in your Accounts Settings, you can select a translation for each specific form.
Does Paperform support non-English character translations and RTL languages for forms?
Yes, Paperform provides non-English and RTL language support for forms through translations.