How do I add placeholder or help text to guide my customers?

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You can add descriptive help text either in the description of the question or as placeholder text in your question's configuration settings. Here's how:

Adding a Question Description

  1. Locate the question you'd like to add help text to in your form editor.

  2. Below the text "What is your question?", locate the smaller line of text labeled "Add some help text".

  3. Click on this text, and begin typing.

    A default, empty question field in the form editor.Editor - Empty Question Block

You're all set! When the form is loaded for your respondents, your help text will appear just below the title.

Adding Placeholder Text

  1. Hover over your field in the form editor, and click the "Configure" icon (cogwheel) appearing on the right-hand side.
  2. Scroll down to the field titled "Placeholder text", and enter the text you want to appear when no answer is entered.

Note that placeholder text differs from a Default Answer, as any text entered here won't show up in your submission results.

The "Placeholder Text" field in the question configuration window, within the form editor.Question Configuration - Placeholder Text Field

That's it! Your help text is ready to be shown on the form.