Click the button for "Reconnect" for the desired account.
If there are no errors in your history, there may be a configuration issue in your setup.
Check the setup
To edit an existing action:
Head to After Submission → Integrations & Webhooks from the form editor.
Scroll down to your list of existing actions.
Click the settings icon of the desired action and then click "Edit" to begin editing the action.
Common issues with action setup
Conditional logic is on, but not set up correctly.
Check if the logic makes sense (e.g. maybe you're using Or where you should use And).
Columns or fields are mapped incorrectly or not at all.
Ensure you have set a value for the desired columns or fields (depending on the integration). You can manually input a value or use answer piping here.
For example, Google Sheets requires that you name your columns in the worksheet before you can map anything to those columns in the action's configuration.
If you have made any changes to your action, you can use the "Send Test" button to test out the action with the latest submission on your form.
Gotchas
Saving an edited action
Actions save differently than saving the form. You must scroll to the bottom of the action and click "Finish Setup" (new actions) or "Save Changes" (existing actions).
Failure to do this will result in your action not saving.
Still not working?
Reach out to us via chat or at support@paperform.co and we'll see what's going on for you.