Not sure if your direct integration is working? Here's what to do.
You can see the history of a direct integration by clicking on the settings icon to the right, and choosing "History" from the dropdown.
This will show you what submissions have been attempted, whether they succeeded, and any error messages if they failed.
If the failure reason looks like the integration doesn't have permission, you may need to reconnect the integration for it to work correctly. To reconnect a direct integration connection, go to your Account Settings → Account Services and scroll down to "Direct Integration Accounts". Click the "Reconnect" button to reconnect the integration.
If there is nothing going wrong in the history, then there may be a simple setup issue with your direct integration.
You can see the setup of a direct integration by clicking on the settings icon to the right, and choosing "Edit" from the dropdown.
Here are some common setup issues:
If you have made any changes to your action, you can use the "Send Test" button to test out the action with the latest submission on your form. Don't forget to save your changes when you're done.
Talk to us on support and we'll see what's going on for you.