My direct integration isn't working, what do I do?
Not sure if your direct integration is working? Here's what to do.
Check the history
You can see the history of a direct integration by clicking on the settings icon to the right, and choosing "History" from the dropdown.
This will show you what submissions have been attempted, whether they succeeded, and any error messages if they failed.
If the failure reason looks like the integration doesn't have permission, you may need to reconnect the integration for it to work correctly. To reconnect a direct integration connection, go to your Account Settings → Account Services and scroll down to "Direct Integration Accounts". Click the "Reconnect" button to reconnect the integration.
If there is nothing going wrong in the history, then there may be a simple setup issue with your direct integration.
Check the setup
You can see the setup of a direct integration by clicking on the settings icon to the right, and choosing "Edit" from the dropdown.
Here are some common setup issues:
- Conditional logic is turned on, but not setup correctly. Check if conditional logic is on, and that the logic makes sense (e.g. should it be OR instead of AND?).
- Forgot to map across columns / fields. For integrations like Google Sheets, you will need to create columns in the sheet before you setup the action. Then you will need to choose which answers go in each column in the setup using the dropdown menu to the right of the column name.
- Bonus round! Google Sheets only: If you have an empty column name in the Google Sheet you are integrating with, the new row will be inserted AFTER that empty column, not from the first column. To resolve, give the column a title (an single space does the trick), or delete it.
If you have made any changes to your action, you can use the "Send Test" button to test out the action with the latest submission on your form. Don't forget to save your changes when you're done.
Still not working?
Talk to us on support and we'll see what's going on for you.