Website Maintenance Retainer Agreement

Keep Your Website Running Smoothly with a Professional Retainer Agreement

Managing website maintenance agreements shouldn't mean juggling endless email threads and confusing spreadsheets. This Website Maintenance Retainer Agreement template gives web designers, agencies, and IT consultants a streamlined way to onboard clients, set clear expectations, and collect payment—all in one professional, branded form.

Whether you're a freelance web developer, a digital agency, or an IT services firm, this template helps you formalize ongoing maintenance relationships with clear terms around update frequency, backup schedules, security monitoring, plugin management, and emergency support. Instead of sending static PDFs back and forth, you can customize this form to match your brand, adjust service tiers to fit your offerings, and automatically collect signatures and payments.

Built for web professionals who value clarity and efficiency

This template covers everything you need for a solid maintenance retainer: client and website details, service package selection (with custom pricing options), update frequency preferences, backup and security protocols, emergency support terms, and monthly billing. Conditional logic reveals only the fields relevant to each service tier, keeping the experience clean and focused.

Once a client submits the form, you can use Papersign (papersign.com) to turn the submission into a formal contract that both parties sign electronically, creating a complete audit trail. Then, connect the form to Stepper (stepper.io) to automate what happens next: create a project in your management tool, add the client to your CRM, schedule recurring invoices, set up monitoring alerts, or send a welcome email with next steps. No manual data entry, no missed follow-ups—just a smooth, professional onboarding experience that scales as you grow.

Why Paperform is the smart choice for retainer agreements

Paperform's document-style editor lets you mix legal language, pricing tables, service descriptions, and form fields in one cohesive layout that actually looks like a professional agreement. You can embed the form on your website, send it as a standalone link with a custom domain, or include it in your proposal workflow. With built-in Stripe and PayPal integrations, you can collect the first month's retainer fee or a setup deposit right inside the form, reducing friction and speeding up cash flow.

For agencies managing multiple clients, Paperform's Agency+ plan lets you create branded forms for each client or service tier, manage team permissions, and keep everything organized under one roof. And because Paperform is SOC 2 Type II compliant, you can trust that client data and payment information are handled securely.

Get started with this template today and turn your website maintenance agreements into a seamless, automated workflow that saves time, reduces back-and-forth, and gets clients onboarded faster.